Security Guard – Tactical Retail Operations

Original job posting

Maintain a visible security presence at a high-volume retail location to deter theft and unauthorized activity. Responsibilities include conducting patrols, managing access control, and responding professionally to security incidents.

Job details

Overview Company Overview: We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions! Start your phenomenal career with Allied Universal today! Job Description Allied Universal is seeking for Security Guard in North York, ON. Position: Security Guard – Tactical Retail Operations Location: North York, ON Pay Rate: $21.00 to 22.40 per hour Schedule: Thursday, Friday & Saturday: 1000–2130 | Sunday: 1100–1830 Employment Type: Full-Time Overview: Allied Universal is seeking professional, alert, and customer-focused Security Guards to provide tactical security services at a high-volume retail location in North York. This position is suited for security professionals who are comfortable working in a busy retail environment and maintaining a strong, visible security presence throughout their shift. The successful candidate will be responsible for theft prevention, access control, monitoring, incident response, customer assistance, and maintaining a safe and secure environment for employees, customers, and visitors. This position requires standing and remaining active for extended periods throughout the shift. Key Responsibilities: Maintain a highly visible security presence throughout the retail location. Deter and respond to theft, unauthorized activity, vandalism, and other security concerns. Monitor the premises and identify suspicious or unusual activity. Conduct regular patrols of designated areas. Respond promptly and professionally to incidents and calls for service. Provide professional customer service and assistance to customers, employees, and visitors. Support loss prevention and theft deterrence procedures. Enforce site-specific security policies and procedures. Assist with access control and monitor entry and exit points as required. De-escalate and manage difficult or challenging situations in a professional manner. Complete accurate incident reports, daily logs, and other required documentation. Identify and report safety hazards, security concerns, and suspicious activity. Contact emergency services when required and assist with emergency response procedures. Work closely with site management and Allied Universal supervisors to maintain a safe and secure environment. Qualifications & Requirements: Minimum 1–2 years of security experience, preferably in a retail, commercial, or high-traffic environment. Valid Ontario Security Guard License. Valid First Aid & CPR Certification. Excellent customer service and communication skills. Strong observation and situational awareness skills. Ability to remain calm and professional during challenging situations. Strong conflict resolution and de-escalation skills. Ability to write clear and accurate incident reports. Professional appearance and demeanor. Ability to stand and remain active for the duration of the shift. Ability to work independently and make sound decisions when required. High School Diploma or equivalent. Must be legally authorized to work in Canada. Preferred Qualifications: Previous retail security or loss prevention experience. Experience working in a high-volume retail environment. Experience dealing with theft, trespassing, aggressive behaviour, or other security-related incidents. Tactical security experience. Strong customer service and conflict resolution skills. Benefits: Paid training and professional development opportunities. Opportunities for career growth and advancement. Supportive and professional team environment. Disclaimer: As part of Allied Universal's standard hiring process, all candidates being considered for employment will be required to undergo a comprehensive background screening. This may include criminal background checks, employment verification, education verification, and professional reference checks. Closing Allied Universal® is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons. Requisition ID 2026-1677050

What you’ll do

Maintain a visible security presence at a high-volume retail location to deter theft and unauthorized activity. Responsibilities include conducting patrols, managing access control, and responding professionally to security incidents.

Requirements

Candidates must possess a valid Ontario Security Guard License and First Aid & CPR Certification. A minimum of 1-2 years of security experience and a high school diploma are required.

Benefits

• Medical coverage • Dental coverage • Vision coverage • Life insurance • Employee assistance programs • Company discounts • Perks • Paid training • Professional development opportunities • Career growth and advancement

Listed skills

• Customer service · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Theft Prevention
• Access Control
• Incident Response
• Customer Service
• Loss Prevention
• Conflict Resolution
• De-escalation
• Situational Awareness
• Incident Reporting
• Patrolling
• Emergency Response
• Observation Skills

Job areas

• Security & Safety
• Retail
• Customer Service & Support