Travel and Retail Store Manager - Kingston, ON

ABOUT US At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Services (CAA SCO) is a member of the CAA Club Group of Companies. WHO WE ARE Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion! At CCG, we are committed to delivering an exceptional Associate experience. We offer: * Work-life harmony with access to an award-winning holistic wellness program, * Continuous learning through our robust corporate curriculum and education reimbursement program, * Incredible rewards, travel incentives, and product and service discounts, * Pay-for-performance and best-in-class recognition programs, and * Competitive benefits that include a defined contribution plan, personal spending account, and so much more. Join our growing team where everyone belongs! POSITION DETAILS What you will do: Some of the responsibilities in this role include: * Ensure adequate staffing levels at all times. * Provide staff with formal and informal feedback on their performance and ongoing coaching. Monitor achievements of individual and store goals. * Set yearly goals for store and associates. * Actively assist in the career development of the staff by providing them with callings to learn new skills, attend seminars, take FAM's and learn about other opportunities within the organization. * Ensure all travel staff are up to date on product, industry and supplier information. * Prepare annual budget and recommendations. * Monitor all expense and revenues of various product lines. * Review financial statements against month end figures. * Deal with customer problems in empathetic manner. Who you are: * As the successful candidate you will have a Post-Secondary education and a minimum of five (5) years of Leadership experience * You will be able to demonstrate your superior leadership skills through strong people management * You will have excellent knowledge of MS Office suite of products * Previous experience in retail and or travel is preferred * Willing to get TICO certification OUR COMMITMENT We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

Manage daily operations of the travel and retail store, including staffing, coaching, and goal setting for associates. Oversee financial performance through budget preparation and revenue monitoring while resolving customer issues.

Requires post-secondary education and at least five years of leadership experience with strong people management skills. Proficiency in MS Office is required, and experience in retail or travel and willingness to obtain TICO certification are preferred.

• Holistic Wellness Program • Corporate Curriculum • Education Reimbursement Program • Travel Incentives • Product And Service Discounts • Pay-for-performance Recognition Programs • Defined Contribution Plan • Personal Spending Account

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• People Management
• Staffing
• Coaching
• Budgeting
• Financial Statement Review
• Customer Service
• MS Office
• Retail Management
• Travel Industry Knowledge

• Management & Leadership
• Retail
• Hospitality
• Customer Service & Support
• Transportation

Minimum education

Bachelor’s degree

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week