Retail Sales Associate

Position: Retail Sales Associate - Rogers Arena Department: Retail Reports to: Retail Manager Hourly Rate: $18.90 At Canucks Sports & Entertainment, we are excited to be in the business of creating memorable moments for our fans and guests. We are now inviting enthusiastic, passionate individuals to join our event staff team and be part of the excitement during Canucks games, Warriors games, and concerts at Rogers Arena. We can’t wait to meet you! POSITION SUMMARY: Our Retail Sales Associates play an active role in delivering exceptional customer service and selling merchandise to our fans at the team store and other kiosks around Rogers Arena. This is a part-time, hourly, events-based position. This role focuses on: * Delivering exceptional customer service and providing a friendly and welcoming environment * Engaging customers through open-ended questions and demonstrating the product * Assisting with indirect service initiatives including merchandising, replenishment, floor plans, signage, organization, and product layout * Working with the store manager on loss prevention techniques and inventory controls * Accurately handling cash and effectively processing transactions using POS system * Responsible for daily opening and closing duties including cashing in and end of day paperwork * Accurately processing customer mail orders and shipping details * Striving to hit daily, weekly, and monthly sales goals * Actively working to meet our retail goals (arena knowledge, product knowledge, active service, and recovery) * Participating in year-end inventory and cycle counts * Other duties as required REQUIRED EXPERIENCE AND QUALIFICATIONS: * Previous experience in a customer service role * Must be available to work evenings, weekends, and holidays as required * A commitment to teamwork and working in a fun and friendly atmosphere * Enthusiastic and self-motivated with an eagerness to learn more about the retail industry * Excellent interpersonal and problem solving skills * A natural ability to communicate with people with confidence and professionalism * A strong understanding of and commitment to uphold our company values of discipline, respect, excellent, attitude, and mindset (DREAM) * Non-Canadian residents must hold a valid work permit with a minimum of 8 months of validity remaining * This is an onsite role at Rogers Arena in downtown Vancouver Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team. This position will remain open until filled.

Retail Sales Associates deliver exceptional customer service and sell merchandise to fans at the team store and kiosks around Rogers Arena. They assist with merchandising, cash handling, and strive to meet sales goals.

Candidates must have previous customer service experience and be available to work evenings, weekends, and holidays. They should possess excellent interpersonal skills and a commitment to teamwork.

• Time managementPreferred
• Customer servicePreferred
• TeamworkPreferred
• Problem solvingPreferred
• OrganizationPreferred
• Cash handlingPreferred
• SalesPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Sales
• Teamwork
• Communication
• Problem Solving
• Cash Handling
• POS Systems
• Merchandising
• Inventory Control
• Product Knowledge
• Time Management
• Organization
• Interpersonal Skills
• Loss Prevention
• Eagerness to Learn
• Friendly Attitude

• Retail
• Customer Service & Support
• Sales
• Hospitality
• Sports & Recreation

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week