High Profile Retail Security Guard

Paladin Security is Hiring a High Profile Retail Security Guard! Location: Calgary, AB Employment Type: Full-Time Pay Rate: CA$21.00 - CA$23.00 per hour Schedule: Rotating Days, Nights, Weekends, and Holidays Work Setting: On-Site Overview Paladin Security is seeking professional, confident, and customer-focused Security Guards to join our team at one of Calgary's high-profile retail locations. This position is ideal for individuals who excel in communication, conflict resolution, and de-escalation while maintaining a strong commitment to safety and customer service. This role combines traditional security responsibilities with operational communications duties, making it an excellent opportunity for individuals looking to build a meaningful and rewarding career in the security industry. At Paladin Security, we invest in our people by providing comprehensive training, professional development opportunities, and clear pathways for advancement. Please Note: First Aid, Use of Force (UOF), and MOAB certifications are required as a condition of employment. Paladin Security will cover certification costs with a six-month commitment to the position and availability requirements. Responsibilities Security Operations Conduct high-visibility patrols by foot, bicycle, or vehicle Engage professionally with tenants, guests, visitors, and employees Deliver exceptional customer service and assistance Identify, document, and report safety hazards and operational deficiencies Assist tenants and merchants with incidents and criminal activity investigations Coordinate with law enforcement and emergency responders when required Respond to medical emergencies and provide First Aid, CPR, and AED assistance Prepare detailed incident reports using site reporting systems Address trespassing and unauthorized access situations safely and professionally Operations Centre Duties Monitor security systems and life-safety equipment Coordinate emergency and incident response activities Dispatch security personnel during incidents Maintain accurate activity logs and records Review CCTV footage for investigations and follow-up actions Answer and manage incoming security communications Monitor and manage fire alarm and sprinkler systems as required Ensure compliance with site policies, procedures, and standard operating practices Requirements Must Have Valid Alberta Security License or ability to obtain one Grade 12 Diploma or equivalent Valid Driver's License Legally authorized to work in Canada Strong verbal and written communication skills Excellent customer service skills Strong observational abilities and attention to detail Proficiency with Microsoft Word, Excel, PowerPoint, and Google Workspace Experience using CCTV systems and security technology Ability to operate two-way radio communications Ability to make sound decisions in fast-paced and emergency situations Physical ability to conduct extensive patrols exceeding 15 km per shift Ability to work outdoors, climb stairs, and navigate uneven terrain Ability to safely lift and carry 20+ lbs Ability to successfully complete all required Paladin training and certifications within three months of hire Nice to Have 3-4 years of security and life-safety experience Knowledge of fire alarm and life safety systems Previous experience in retail security environments Experience coordinating emergency response activities Benefits Competitive hourly compensation Free uniforms provided Comprehensive site-specific training First Aid, De-escalation, UOF, and MOAB training opportunities Career advancement and promotion-from-within opportunities Exposure to Calgary's most iconic and high-profile sites Diverse and inclusive workplace culture Supportive team environment Ongoing professional development

The High Profile Retail Security Guard will conduct high-visibility patrols, engage with tenants and guests, and respond to incidents while providing exceptional customer service. They will also monitor security systems and coordinate emergency response activities.

Candidates must have a valid Alberta Security License, a Grade 12 Diploma, and a valid Driver's License. Strong communication skills, customer service abilities, and physical fitness for extensive patrols are also required.

• Competitive Hourly Compensation • Free Uniforms Provided • Comprehensive Site-Specific Training • First Aid Training Opportunities • De-Escalation Training Opportunities • UOF Training Opportunities • MOAB Training Opportunities • Career Advancement Opportunities • Promotion-From-Within Opportunities • Exposure to Calgary's Most Iconic Sites • Diverse and Inclusive Workplace Culture • Supportive Team Environment • Ongoing Professional Development

• Customer servicePreferred
• First AidPreferred

Identified from the job description. Confirm important requirements above.

• Communication
• Conflict Resolution
• De-Escalation
• Customer Service
• Observational Abilities
• Attention to Detail
• CCTV Systems
• Security Technology
• Two-Way Radio Communications
• First Aid
• CPR
• AED Assistance
• Incident Reporting
• Emergency Response Coordination
• Microsoft Word
• Microsoft Excel

• Security & Safety
• Retail
• Customer Service & Support

Minimum education

High school

Minimum experience

2+ years

Apply by

Dec 16, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Associate