Full-Time Retail Supervisor

Job summary

The Retail Supervisor assists the Store Manager in overseeing daily store operations and providing leadership to team members within an assigned department. Responsibilities include driving sales through personalized customer service, executing merchandising directives, and ensuring compliance with company policies.

Job details

$23+ per hour (depending on experience) 40hrs per week. Year round. 18 + years old Flexible work schedules with opportunities for advancement. Wellness time off to support your health and wellness journey Employee Discounts from all our brands including Columbia, Sorel, and Mountain Hardwear. Employee Assistance Programs (EAP) provide access to free mental health services, financial services, discounts on fitness programs, and more! Fun, engaging, energetic team focused on helping you grow! ABOUT THE POSITION With over 430 retail stores worldwide, our Store Leadership Teams are essential to our business. From ensuring effective store operations and procedures to guiding team members within an assigned area of responsibility, our Store Leadership Teams help create memorable consumer experiences while supporting and helping drive the company’s mission of “Connecting Active People with Their Passions.” As a Retail Supervisor, you will be a member of the Store Leadership Team and assists the Store Manager in the effective operation of the store. The supervisor is responsible for providing leadership and direction to diverse associate level team members in the assigned area of responsibility. You will provide sales floor leadership to drive sales and ensure associates engage consumers to provide a personalized shopping experience. HOW YOU’LL MAKE A DIFFERENCE ​Provides training and in-the-moment coaching to ensure associates engage consumers, make product recommendations, and leverage product knowledge to influence buying decisions. Ensures associates connect consumers to company loyalty programs and solicit feedback through consumer surveys. Supports store leadership in the execution of merchandising directives; ensures timely replenishment of the sales floor and maintains high store standards for product presentation and store cleanliness. Supervises and overseas assigned department of responsibility. Drives department sales through deep understanding of consumer needs, product training, visual merchandising, and communication of product needs and challenges with store leadership. Collaborates with store leadership team to ensure accurate execution of procedures and compliance with company policies. Works to resolve any problems or errors. Creates and maintains a store culture of teamwork; leads by example to high professional standards and demonstrates Columbia Sportswear Company values. YOU HAVE No specific education required (High School Diploma or GED preferred) 2-5 years of experience in position or specialization Skill operating Inventory and Point of Sales (POS) systems, and various other retail software tools. Ability to use judgment to identify and resolve day-to-day technical and operational problems. Effective communication skills; able to exchange ideas and information with the store leadership team, associates, and consumers. JOB CONDITIONS Frequently in a more active environment (i.e., requires the ability to constantly move about) that can be physical or strenuous (frequently adjusting/moving items weighing up to 40 lbs.). They may frequently use specialized equipment and may have exposure to dust and noise. Occasionally it requires the ability to work in place. Ability to communicate clearly with others. Availability to work a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts. All local, state, and federal laws are adhered to when evaluating your availability. This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company. Columbia Sportswear Canada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial or local law. Columbia Sportswear Canada provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodations to complete an application, please contact Human Resources CA_HRColumbia@columbia.com or call 519-644-5000 and we will work with you to meet your accommodation needs. At Columbia Sportswear Company, we’re proud to offer regular full-time employees a benefits package that includes a variety of services and products to help make your life and work more rewarding. Our benefit programs contribute to overall employee well-being by aligning those programs with the fundamental elements of well-being: physical, social/emotional, financial, career and community. Benefits that can protect your family’s financial future and help you save money through our Pension plan plus a generous company match option. Columbia offers medical, dental, vision, life Insurance, and disability coverage. In addition, Columbia provides an Employee Assistance Program (EAP) which offers free wellness benefits and confidential 24/7/365 counseling services. We have extensive wellness benefits, including paid time off programs, and employee discounts also available.

What you’ll do

The Retail Supervisor assists the Store Manager in overseeing daily store operations and providing leadership to team members within an assigned department. Responsibilities include driving sales through personalized customer service, executing merchandising directives, and ensuring compliance with company policies.

Requirements

Candidates should have 2-5 years of relevant retail experience and proficiency with inventory and POS systems. A high school diploma or GED is preferred, along with the ability to perform physical tasks such as lifting up to 40 lbs.

Benefits

• Employee discounts
• Wellness time off
• Employee assistance programs
• Mental health services
• Financial services
• Fitness program discounts
• Pension plan
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability coverage

Listed skills

• Point-of-sale systems · Preferred
• Customer service · Preferred
• Product Knowledge · Preferred
• Communication · Preferred
• Team Leadership · Preferred
• Inventory management · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail supervision
• Team leadership
• Sales floor management
• Inventory management
• Point of sale systems
• Visual merchandising
• Staff training
• Customer service
• Conflict resolution
• Communication
• Product knowledge
• Operational compliance
• Retail Operations
• Product Knowledge
• Influencing Skills
• Energetic
• Influencing Without Authority
• Time Off Management
• Effective Communication
• Cleanliness
• Community Mental Health Services
• Employee Assistance Programs
• Sales
• Financial Services
• Forecasting
• Leadership
• Merchandising
• Coaching
• Retail Software
• Visual Merchandising
• Teamwork

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Sales
• Retail Supervisor
• Retail Store Supervisor
• Shop Supervisors
• First-Line Supervisors of Retail Sales Workers

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