Retail Store Ambassador & Key Holder

What You’ll Be Doing Greet and assist customers, providing furniture and design consultation as needed. Build rapport with potential customers based on our brand value of customer obsession. Manage customer needs and resolve any issues in a timely and professional manner. Ensure that the visual merchandising of the store, including displays, layouts, and overall design are well maintained and align with the intended aesthetic vision. Ensure that the store is up to Cozey Standards in terms of cleanliness, organization, and being well-maintained at all times. Familiarize yourself with our products thoroughly, understanding the features, benefits, and unique selling points of each item. Participate in ongoing training sessions to stay updated on new products, sales techniques, and company policies. Work as a team to achieve sales and KPI goals. Collect customer information, create draft orders, and ensure customer follow-ups are done promptly. Take ownership of store opening and closing routines, making sure everything runs smoothly and securely from start to finish. Step in as the point of contact when management isn’t on site, supporting the team and ensuring the customer experience stays seamless. Contribute to daily store operations by upholding Cozey standards, coaching new teammates, and spotting opportunities to make things even better. What We’re Looking For 1–2 years of experience in retail sales or customer service. Excellent customer service skills with a friendly and approachable demeanor. Strong communication skills, both verbal and written. Ability to work in a fast-paced environment and adapt to changing priorities. Attention to detail and ability to maintain a well-organized and clean work environment. Flexible availability, including evenings, weekends, and holidays. Ready for some heavy lifting (up to 50 lbs) when reorganizing the store and ability to stand for multiple hours at a time. Experience and/or interest in furniture, home décor, or lifestyle retail is an asset. What We Offer Competitive salary dependent upon experience & quarterly bonus Generous paid time off. Dynamic and inclusive work culture. Opportunity to rapidly expand your career with a fast-growing start-up. If you're ready to join us in our mission to build the best customer experience in the furniture industry and help create a world where everyone can feel at home, we'd love to talk to you! Please note that we may use AI-powered tools to support certain steps of our recruitment process, such as pre-screening applications and coordinating interviews. These tools allow us to focus our attention where it matters most: getting to know candidates. All hiring decisions are made by people, and we are committed to maintaining a fair and inclusive process.

Greet and assist customers with furniture design consultations while maintaining store visual merchandising and cleanliness. Manage daily store operations, including opening/closing routines and acting as the point of contact in management's absence.

Requires 1-2 years of experience in retail sales or customer service with strong communication skills. Must be able to perform heavy lifting up to 50 lbs and have flexible availability for evenings, weekends, and holidays.

• Competitive Salary • Quarterly Bonus • Paid Time Off • Inclusive Work Culture • Career Expansion Opportunities

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Retail Sales
• Visual Merchandising
• Design Consultation
• Store Operations
• KPI Management
• Conflict Resolution
• Communication Skills
• Teamwork
• Time Management
• Inventory Organization
• Opening and Closing Procedures
• Retail Operations
• Rapport Building
• Professionalism
• Lifting Ability
• Time Off Management
• Artificial Intelligence
• Management
• Cleanliness
• Communication
• Sales
• Selling Techniques
• Key Performance Indicators (KPIs)
• Coaching
• Detail Oriented

• Retail
• Sales
• Customer Service & Support
• Retail Store Key Holder
• Key Holder
• Shopkeepers
• First-Line Supervisors of Retail Sales Workers

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week