Retail Associate

Job summary

Assist customers and process purchases while creating social media content during every shift. Communicate with vendors, support vendor move-ins, maintain merchandise displays and store cleanliness, train new team members, and complete opening or closing duties.

Job details

Retail Associate (Part-Time) Location: South Granville, Vancouver, BC Schedule: 20 hours per week Pay: $19-$20/hr Company Description Daydream Factory is a retail platform helping independent Canadian brands get discovered, reach new customers and grow. Our South Granville store brings together jewellery, gifts, home goods, accessories and creative finds, giving small businesses a space to connect with customers through physical retail. Role Description We’re looking for a reliable, creative and proactive Retail Associate to join our team. You’ll help customers, create social media content, communicate with our vendor partners and keep the store looking its best. Content creation, vendor communication and store upkeep are everyday parts of this role. You should be comfortable taking initiative and working independently, with customer service taking priority throughout your shift. Your responsibilities include: Greet customers, introduce products and process purchases accurately. Create photos, short videos, Reels and posts for our social media. Content creation is expected during every shift. Respond to day-to-day vendor inquiries by email, provide support and follow up as needed. Assist with vendor move-ins, including product setup, shelf arrangements and explaining store procedures. Maintain attractive product displays, restock shelves and keep merchandise organised and well presented. Help refresh window displays monthly and update seasonal decorations. Keep the store clean, tidy and welcoming through regular housekeeping. Help train and onboard new team members on store procedures, customer service, POS systems and daily responsibilities. Complete opening or closing duties, depending on your shift. Qualifications Friendly and confident when helping customers. Comfortable taking product photos and creating short social media videos. Familiar with Instagram; experience with Canva or video-editing apps is an asset. Able to write clear, professional and friendly emails. Reliable, punctual and attentive to detail. Able to work independently, manage priorities and take initiative. Interested in independent brands, creative products and visual merchandising. Available to work 20 hours per week in four-hour shifts. Current students and recent graduates are welcome to apply. Previous retail or customer service experience is an asset. Applicants must be available to work 20 hours per week in four-hour shifts. Please include your resume, weekly availability and any examples of social media content you’ve created.

What you’ll do

Assist customers and process purchases while creating social media content during every shift. Communicate with vendors, support vendor move-ins, maintain merchandise displays and store cleanliness, train new team members, and complete opening or closing duties.

Requirements

Applicants should be friendly, reliable, punctual, detail-oriented, and able to work independently while prioritizing customer service. They should be comfortable creating product photos and short videos, familiar with Instagram, and able to write professional emails; availability for 20 hours per week in four-hour shifts is required.

Listed skills

• Customer service · Preferred
• Canva · Preferred
• Point-of-sale systems · Preferred
• Time management · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Social Media Content Creation
• Product Photography
• Short-Form Video Creation
• Instagram
• Canva
• Video Editing
• Vendor Communication
• Email Communication
• Visual Merchandising
• Point-of-Sale Systems
• Inventory Restocking
• Store Housekeeping
• Team Training
• Time Management
• Attention to Detail

Job areas

• Retail
• Customer Service & Support
• Marketing
• Creative & Media