Retail Store Supervisor

Original job posting

Assign duties to sales workers, hire and train staff, order merchandise, authorize returns, and prepare work schedules and reports. Resolve customer and supply issues, maintain inventory, and supervise and coordinate workers.

Job details

Overview Languages English Education Secondary (high) school graduation certificate Experience 1 year to less than 2 years On site Work must be completed at the physical location. There is no option to work remotely. Responsibilities Tasks Assign sales workers to duties Hire and train or arrange for training of staff Order merchandise Authorize return of merchandise Establish work schedules Prepare reports on sales volumes, merchandising and personnel matters Resolve issues that may arise, including customer requests, complaints and supply shortages Organize and maintain inventory Supervise and co-ordinate activities of workers Employment groups This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Support for newcomers and refugees Participates in a government or community program or initiative that supports newcomers and/or refugees Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.) Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.) Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.) Supports newcomers and/or refugees with foreign credential recognition Offers mentorship programs that pair newcomers and/or refugees with experienced employees Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees Does not require Canadian work experience Support for youths Participates in a government or community program or initiative that supports youth employment Offers on-the-job training tailored to youth Offers mentorship, coaching and/or networking opportunities for youth Provides awareness training to employees to create a welcoming work environment for youth Support for Indigenous people Participates in a government or community program or initiative that supports Indigenous people Offers mentorship, coaching and/or networking opportunities for Indigenous workers Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers Facilitates access to Elders who can offer support and guidance to Indigenous workers

What you’ll do

Assign duties to sales workers, hire and train staff, order merchandise, authorize returns, and prepare work schedules and reports. Resolve customer and supply issues, maintain inventory, and supervise and coordinate workers.

Requirements

Requires a secondary school graduation certificate and 1 to less than 2 years of experience. English is the stated language requirement, and the role must be performed on-site.

Listed skills

• Customer service · Preferred
• Sales Reporting · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Staff Supervision
• Staff Scheduling
• Hiring
• Staff Training
• Merchandise Ordering
• Returns Authorization
• Sales Reporting
• Customer Service
• Complaint Resolution
• Inventory Management
• Merchandising
• Supply Shortage Resolution

Job areas

• Retail
• Management & Leadership
• Sales
• Customer Service & Support