Mobile Phone Technician & Sales Associate

Flipafone is looking for a reliable, skilled, and customer-focused Mobile Phone Technician & Sales Associate to join our growing team. The ideal candidate has hands-on experience repairing smartphones and tablets, strong technical troubleshooting skills, and a passion for providing excellent customer service. This role combines mobile device repairs, sales, trade-ins, receiving and dispatching shipments, inventory management, and device processing for resale or responsible recycling. What You’ll Do Mobile Device Repairs & Diagnostics - Diagnose and repair smartphones and tablets, including screens, batteries, charging ports, cameras, speakers, and other components. - Perform back-glass repairs using laser equipment safely and accurately. - Troubleshoot software issues across iOS and Android devices. - Test and inspect devices before and after repairs to ensure quality. - Complete accurate repair records and documentation. - Maintain a clean, organized, and safe work area. Sales & Customer Service - Assist customers with purchasing new and pre-owned mobile devices. - Evaluate devices for trade-in and buyback. - Explain device condition, pricing, repair options, and timelines clearly. - Recommend accessories and products based on customer needs. - Deliver a professional, friendly, and trustworthy customer experience. Receiving, Shipping & Dispatch - Receive incoming shipments and verify quantities, products, and device condition. - Unpack, inspect, label, and organize incoming devices. - Prepare and securely package devices for outgoing shipments. - Dispatch customer orders, trade-in devices, repairs, and recycling shipments accurately and on time. - Maintain accurate shipping and receiving records. - Track device serial numbers, IMEI numbers, and other required information. - Assist with inventory counts and resolve discrepancies. Device Processing & Inventory - Test and grade pre-owned devices according to Flipafone standards. - Prepare devices for resale, refurbishment, trade-in, or responsible recycling. - Follow company procedures for secure handling and data wiping. - Maintain accurate inventory and device records. What We’re Looking For - 1–2 years of mobile phone repair experience preferred. - Strong understanding of smartphone and tablet hardware and software. - Experience with screen, battery, charging-port, camera, and back-glass repairs. - Experience with laser back-glass repair equipment is an asset. - Comfortable working with iOS, Android, and computer systems. - Retail, wireless, electronics, or technology sales experience is an asset. - Shipping, receiving, inventory, or warehouse experience is an asset. - Strong attention to detail and organizational skills. - Excellent communication and customer-service skills. - Reliable, punctual, and able to work independently. - Comfortable working in a fast-paced environment. Why Work With Flipafone? - Be part of a growing technology and circular-economy business. - Gain hands-on experience with mobile technology and refurbished devices. - Opportunity to develop technical, sales, and operations skills. - Supportive and professional work environment. - Growth opportunities as the business expands. - Competitive pay with potential performance-based incentives. Application Requirements - A criminal background check will be required as a condition of employment. - Professional references will be required and may be contacted as part of the selection process. - Applicants must be legally authorized to work in Canada.

The role involves diagnosing and repairing mobile devices while managing sales, trade-ins, and customer service. Additionally, the associate handles shipping, receiving, and inventory processing for refurbished devices.

Candidates should have 1-2 years of mobile repair experience and proficiency with iOS and Android hardware. Strong communication skills and the ability to pass a criminal background check are required.

• Performance-based incentives • Growth opportunities

• Customer servicePreferred
• SalesPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Smartphone Repair
• Tablet Repair
• Technical Troubleshooting
• Customer Service
• iOS
• Android
• Laser Back-Glass Repair
• Inventory Management
• Shipping And Receiving
• Device Diagnostics
• Sales
• Data Wiping
• Quality Inspection
• Retail Sales
• Device Grading

• Trades
• Retail
• Customer Service & Support
• Sales
• Technology

Minimum experience

0+ years

Apply by

Feb 14, 2027

Posting language

English

Working hours

40 hours per week

Seniority

Entry level

Application method

Direct apply is available