This Way ONward Seasonal Sales Associate - Orchard Park

Job summary

Engage with customers to provide excellent service, outfit suggestions, and product education to build brand loyalty. Support various store operations including the sales floor, fitting rooms, checkout, and back-of-house processes.

Job details

ABOUT THE ROLE In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity. WHAT YOU'LL DO * Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately * Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration * Promote loyalty by educating customers about our loyalty programs * Leverage omni channel offerings to deliver a frictionless customer experience * Support sales floor, fitting room, check out, back of house, processes as required * Courteous and responsive to internal/external request * Exchange and verifies job related information to provide support WHO YOU ARE * Has successfully completed job readiness training at one of Gap Inc’s nonprofit partners * Effective communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals * Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required * Able to handle customer interactions and potential issues/concerns courteously and professionally * Ability to learn procedural knowledge acquired through on-the-job training

What you’ll do

Engage with customers to provide excellent service, outfit suggestions, and product education to build brand loyalty. Support various store operations including the sales floor, fitting rooms, checkout, and back-of-house processes.

Requirements

Candidates must have successfully completed job readiness training with one of Gap Inc.'s nonprofit partners. Must be an effective communicator and problem solver capable of handling customer interactions professionally.

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Product Knowledge
• Sales
• Communication
• Problem Solving
• Omni-channel Retail
• Visual Merchandising
• Inventory Management
• Loyalty Program Promotion
• Professionalism

Job areas

• Retail
• Sales
• Customer Service & Support

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