Retail Security Guard - FT

Ready to suit up as a Retail Security Guard As a Retail Security Guard, you will be the face of safety and customer service within the store. By maintaining a professional presence, building positive interactions with customers, and proactively addressing security concerns, you will help create a welcoming environment while supporting loss prevention efforts. Success in this role requires strong observation skills, confidence in de-escalating situations, and a commitment to delivering exceptional customer experiences.What's in it for you? Hourly wage rate of $24 + comprehensive benefits package Full-time opportunity with the following schedule: Wednesday to Saturday from 1:00 PM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM We will invest in you, covering the costs of continuing education through GardaWorld Academy Career growth opportunities at GardaWorld Uniform provided at no cost Supportive team environment where your safety and well-being are a top priority Employee recognition programs to reqard your hard work and dedication Responsibilities for Retail Security Guard Maintain a visible presence to deter theft and promote a safe, welcoming environment for customers and staff. Observe customer activity and identify potential loss prevention concerns while providing excellent customer service. Use strong communication and de-escalation techniques to resolve conflicts and challenging situations professionally. Respond promptly to security incidents, disturbances, and emergencies, documenting actions taken as required. Conduct regular patrols of the sales floor and surrounding areas to identify safety and security risks. Work closely with store management and law enforcement when required to support investigations and incident response. Qualifications for Retail Security Guard Be authorized to work in Canada Hold a valid BC security license Hold a valid AST certificate - Required First aid certification - an asset Excellent verbal de-escalation and conflict resolution techniques Able to remain calm under pressure and handle escalated situations professionally Strong report writing and technology skills Good eyesight and excellent ability to maintain focus Physically able to stand and patrol for extended periods Alert, detail-oriented, with strong situational awareness Exceptional customer service skills This could be more than a job! If you’re ambitious with an entrepreneurial spirit – someone who wants to be a GardaWorld Ambassador – a promising career awaits you!Not the job for you? Make sure to check out all our jobs. We also have concierge, surveillance and even casual roles available. SSVAN

The Retail Security Guard maintains a visible presence to deter theft and ensure a safe environment for customers and staff. They are responsible for observing activity, responding to security incidents, and conducting regular patrols of the sales floor.

Candidates must hold a valid BC security license and an AST certificate, with first aid certification considered an asset. Strong verbal de-escalation skills, physical stamina for patrolling, and the ability to remain calm under pressure are required.

• Comprehensive benefits package • Continuing education coverage • Career growth opportunities • Uniform provided • Employee recognition programs

• Customer servicePreferred
• First AidPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Security
• Loss prevention
• Customer service
• De-escalation
• Conflict resolution
• Observation
• Report writing
• Situational awareness
• First aid
• Communication
• Report Writing
• Mental Concentration
• De-escalation Techniques
• Composure
• First Aid Certification
• Management
• Customer Service
• Conflict Resolution
• Incident Response
• Sales
• Law Enforcement
• Loss Prevention
• Investigation
• Calmness Under Pressure
• Detail Oriented

• Security & Safety
• Retail
• Customer Service & Support
• Security Guard
• Retail Security Officer
• Security Guards

Minimum education

Professional degree

Minimum experience

0+ years

Posting language

English

Working hours

36 hours per week