Head Cashier (Full-Time)

Job summary

The Head Cashier is responsible for overseeing daily checkout operations, including training staff, managing merchandise replenishment, and ensuring compliance with store policies. They also handle store opening and closing procedures while providing professional support for customer inquiries and complaints.

Job details

Who We Are: At Giant Tiger, our mission is simple: help Canadians save more every day. We’re a Canadian institution rooted in our communities and built on 60+ years of success. Our store teams are the heart of our mission, making sure every customer has a great experience and finds the products they need at the right price. We’re looking for friendly, motivated people who enjoy helping people and being part of a team — this posting represents a current opportunity at Giant Tiger. Job Title Head Cashier (Full-Time) About This Role: What You’ll Be Doing: Responsible of ensuring a high level of customer service; Training all cashiers on point of sale, customer service and checkouts procedures; Completing ordering and replenishment of checkout merchandise (including tobacco and lottery); Responsible for opening and closing the store on a rotating basis; Ensuring compliance of all checkout policies on a daily basis; Ensuring health and safety policies and guidelines are followed; Ensuring the checkout work area is kept clean and organized; Ensuring Loss prevention best practices are followed; Ensuring compliance of all policies when selling Tobacco and Lottery; Opening and closing the store on a rotating basis; Resolving customer complaints quickly and professionally. What You’ll Bring: Effective communication, interpersonal and organizational skills; Excellent customer service skills; Supervisory experience an asset; Attention to detail; Minimum of 1 year experience in a retail environment. When You’ll Work: A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly. A typical part-time schedule will be a mix of days, evenings and weekends, up to 24 hours weekly. Physical Demands of Position: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, you can expect to: Stand and/or walk. Bend, twist, and squat. Lift and/or move up to 18 kg (40 lbs.). Perform tasks involving firm grasping. Perform repetitive tasks requiring a range of hand motions. Reach above shoulder height and below waist level. Operate equipment, including using a ladder. Giant Tiger is proud to offer a Total Rewards package designed to support your financial security, health, and career growth. This includes competitive compensation for all employees, as well as comprehensive well-being benefits for our permanent team members. What Giant Tiger Offers: Competitive Compensation: Giant Tiger will consider factors such as experience, skills and internal equity to ensure you are paid competitively. Profit Sharing: We provide an annual bonus opportunity equal to a percentage of your salary, based on store performance. Health Benefits and Paid Time Off: Access to our flexible, cost-shared health and dental benefits plan (available after 3 months of full-time work) and annual paid time off, including personal and vacation days. Career Growth: Giant Tiger is committed to developing our people. We promote from within, and many of our leaders started right here. We provide the coaching, training, and support you need to build a long-term career. If you're looking for a place to grow and take on new challenges, you've found it. Store Discount: Enjoy savings at your Giant Tiger store with 20% off children’s, men’s, and ladies’ apparel and footwear, and 10% off health and beauty, grocery, toys, housewares, and eCommerce purchases, applied at the point of sale. Location 2529 Avenue des Grandes-Tourelles, Boisbriand, Quebec, J7H 0A3 Job Requisition JR133567 Giant Tiger is an equal opportunity employer and is committed to fair employment practices. Giant Tiger will provide support and accommodation in its recruitment processes to all applicants. If you are invited to participate in an interview and have accommodation needs, please contact careers@gianttiger.com. Giant Tiger does not sponsor work permits. Candidates must be legally authorized to work in Canada and maintain authorization for the duration of employment. #LI-DNI

What you’ll do

The Head Cashier is responsible for overseeing daily checkout operations, including training staff, managing merchandise replenishment, and ensuring compliance with store policies. They also handle store opening and closing procedures while providing professional support for customer inquiries and complaints.

Requirements

Candidates must have at least one year of experience in a retail environment and possess strong communication and organizational skills. The role requires the ability to perform physical tasks such as lifting up to 18 kg and standing for extended periods.

Benefits

• Profit sharing • Health benefits • Dental benefits • Paid time off • Store discount • Career growth opportunities

Listed skills

• Customer service · Preferred
• Training · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Inventory management · Preferred
• Conflict Resolution · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Point of sale
• Training
• Inventory management
• Loss prevention
• Communication
• Interpersonal skills
• Organizational skills
• Attention to detail
• Conflict resolution
• Health and safety compliance
• Retail operations
• Authorization (Computing)
• Detail Oriented
• Organizational Skills
• Coaching
• Customer Service
• Effective Communication
• Supervision
• Time Off Management
• Merchandising
• Point Of Sale
• Loss Prevention
• Selling Techniques
• Customer Complaint Resolution
• Customer Service Training

Job areas

• Retail
• Customer Service & Support
• Management & Leadership
• Head Cashier
• Cashiers and Ticket Clerks
• Cashiers