Assistant Store Manager - CF Pacific Center

Job summary

Drive store and personal sales results while leading the team to deliver exceptional customer service and build client relationships. Oversee staffing, performance, scheduling, payroll, inventory, reporting, policy compliance, and store standards.

Job details

About MACKAGE Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes. A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation. Mackage is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons and otherwise marginalized persons. Assistant Manager Reporting to the Store Manager, you will be responsible for the team and effective operations of the store from service, brand integrity, store standards, training to people performance. What You’ll Do Maximize the store sales and KPIs to achieve store sales targets while achieving personal sales targets. Motivate and inspire teams to high performance and exceptional customer service, with a strong clientele mindset. Communicate with management and HQ partners effectively. Support performance evaluations, turnover and action plans for sales team. Monitor sales floor and zone coverage to drive sales and maintain a customer focus centric environment. Ensure proactive client engagement leveraging CRM and growing the clientele database. Actively bench, recruit, hire and develop top tier candidates that will represent Mackage as brand ambassadors. Manage operational tasks on time relating to reports, payroll, scheduling and inventory management. Model and ensure store policies compliance are achieved and communicated. Ensure proper maintenance and organization of the store standards front and back of house. Handle customer inquiries, concerns and returns effectively. What You’ll Need Minimum of five (5) years experience working in a preferred fashion luxury retail and at least three (2) years in a management position. Exemplary selling and customer service skills. Strong leadership and communication skills. Dynamic, personable with a strong business acumen. Results-oriented and adaptable mindset. Multilingual is a plus. Knowledge of Microsoft Office Suite and POS operating systems. We want to get to know you

What you’ll do

Drive store and personal sales results while leading the team to deliver exceptional customer service and build client relationships. Oversee staffing, performance, scheduling, payroll, inventory, reporting, policy compliance, and store standards.

Requirements

Requires at least five years of experience, preferably in luxury fashion retail, including at least three years in management. Candidates should have strong selling, customer service, leadership, communication, and business skills, with Microsoft Office and POS system knowledge; multilingual ability is a plus.

Listed skills

• KPI Management · Preferred
• Customer service · Preferred
• Team Leadership · Preferred
• CRM · Preferred
• scheduling · Preferred
• Payroll · Preferred
• Inventory management · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail Sales
• Sales Target Achievement
• KPI Management
• Customer Service
• Team Leadership
• Clienteling
• CRM
• Recruiting
• Hiring
• Employee Development
• Performance Management
• Scheduling
• Payroll
• Inventory Management
• Microsoft Office
• POS Systems

Job areas

• Retail
• Management & Leadership
• Sales
• Customer Service & Support
• Human Resources

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