Sales Associate

Job summary

The Sales Associate is responsible for providing high-level customer service, assisting at the cash desk and fitting rooms, and maintaining the shop floor. They also handle stock replenishment, delivery processing, and merchandising to ensure a welcoming brand experience.

Job details

Company Description COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements. Job Description As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand. You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor. Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter. While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory. Qualifications Customer-focused: You enjoy engaging with people and are committed to delivering excellent service. Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests. Action-oriented: Proactive and driven to take initiative and get things done with quality. Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand others perspectives and needs. Eager to learn: Open to feedback and always looking for opportunities to grow and develop. Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers. Schedule flexibility: Willing and able to work varied hours, including evenings and weekends. Preferable but not mandatory Understanding of store operations & customer service skills from previous retail experience Confident in offering customers advice on fashion trends, materials, sizing etc Additional Information This is Part-Time position Compensation: $19.00 Benefits: We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. In addition to this, Canada based colleagues also receive: 25% Staff Discount Birthday paid Employee Assistance Program Plus, additional Voluntary Benefits. Inclusion & Diversity At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process. All your information will be kept confidential according to EEO guidelines.

What you’ll do

The Sales Associate is responsible for providing high-level customer service, assisting at the cash desk and fitting rooms, and maintaining the shop floor. They also handle stock replenishment, delivery processing, and merchandising to ensure a welcoming brand experience.

Requirements

Candidates should be customer-focused, adaptable, and possess strong communication skills with a passion for the brand. While previous retail experience is preferred, it is not mandatory for this role.

Benefits

• 25% Staff discount
• H&M Incentive Program
• Birthday paid
• Employee Assistance Program
• Voluntary benefits
• Development opportunities

Listed skills

• Customer service · Preferred
• adaptability · Preferred
• Communication · Preferred
• Team Collaboration · Preferred
• Stock Replenishment · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Active listening
• Merchandising
• Stock replenishment
• Fashion trend awareness
• Adaptability
• Initiative
• Team collaboration
• Retail Operations
• Action Oriented
• Willingness To Learn
• Customer Service
• Employee Assistance Programs
• Sales
• Innovation
• Proactivity
• Enthusiasm

Job areas

• Retail
• Customer Service & Support
• Sales
• Sales Associate
• Retail Sales Associate (General)
• Shop Sales Assistants
• Retail Salespersons

More jobs from H&M Group