Assistant Store Manager - Sales and Services

Job summary

The Assistant Store Manager oversees multiple customer-facing departments to drive sales performance and ensure a seamless customer experience. They are responsible for managing operational standards, supporting leadership development, and fostering an inclusive workplace culture.

Job details

The Assistant Store Manager – Sales & Service is a key leadership role at KENT, focused on delivering an exceptional customer experience and driving overall store performance within a dynamic, multi‑business retail environment. Kent stores operate as several distinct yet interconnected businesses under one roof. In addition to our core home improvement retail operation, our stores support a strong Pro‑focused business and deliver Install Sales solutions—each with unique customer needs, sales approaches, and operational considerations. In this role, you will support how these business lines work together by ensuring consistent execution, strong collaboration across departments, and a seamless customer experience. This role oversees several customer‑facing departments, including Lumber & Building Materials, Flooring, Kitchen & Bath, Appliances, the Project Centre, and the Cut Shop. You will be responsible for achieving financial goals, supporting leadership and associate development, and fostering an inclusive, engaged workplace culture. Success in this role requires the ability to manage complexity, balance competing priorities, and lead teams across multiple revenue streams while maintaining strong operational standards. This role offers a competitive salary with eligibility for annual bonus incentives tied to leadership, operational excellence, and collaborative success. RESPONSIBILITIES * Monitor and evaluate sales performance across customer‑focused departments, applying financial insight and business judgement to drive results across Retail, Pro, and Install Sales. * Support cross‑department execution by partnering with the Store Manager, Office Manager, and Department Managers to align sales, inventory, and staffing priorities. * Ensure departmental operations consistently meet safety standards and regulatory requirements. * Identify and implement process improvements that enhance efficiency, service delivery, and customer experience. * Lead change initiatives through clear communication, training, and hands‑on support to ensure team alignment. * Promote a culture of safety by actively participating in Health & Safety initiatives and supporting compliance. * Build strong, respectful relationships across teams, encouraging collaboration and shared accountability. * Use technology effectively to support daily operations, including Microsoft Office (Excel, Word, Outlook), Kronos for timekeeping and scheduling, and D365 for sales processes, customer interactions, and inventory tracking. QUALIFICATIONS * Minimum of 5 years’ experience in retail leadership or management * Experience with inventory management and building materials considered an asset * Demonstrated commitment to working in a safety‑conscious environment * Knowledge of employment standards and HR practices * Strong decision‑making skills with the ability to assess broader business impacts * Proven ability to lead in a fast‑paced retail environment using critical thinking and business insight * Forward‑thinking, continuous‑improvement mindset * Excellent communication skills with the ability to adapt messaging for diverse audiences * Strong organizational skills and attention to detail * Commitment to providing outstanding customer service * Proficiency with Microsoft Office, Kronos, and D365 systems What we Offer * Wellness Program * Employee and Family Assistance Plan * Employee Discounts * Medical, Dental, Vision, RRSP Matching, and PTO benefits * Growth and development opportunities through KENT and the greater J.D. Irving, Limited organization Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions. We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities. Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly. We appreciate your interest in our company however only those candidates selected for an interview will be contacted. Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training associates committed to our safety values. We employ over 3,700 people and work hard to increase our market share through strategic investment in training and technology. We focus on the development of our people and promote a culture of continuous improvement and innovation. In addition to our retail stores, we operate truss manufacturing facilities and a wholesale drywall company. We are a member of Independent Lumber Dealers Co-operative and the ARENA buying group which ensures our great product selection and pricing

What you’ll do

The Assistant Store Manager oversees multiple customer-facing departments to drive sales performance and ensure a seamless customer experience. They are responsible for managing operational standards, supporting leadership development, and fostering an inclusive workplace culture.

Requirements

Candidates must have a minimum of 5 years of experience in retail leadership or management. Proficiency in Microsoft Office, Kronos, and D365 systems is required, along with strong decision-making and communication skills.

Benefits

• Wellness Program
• Employee and Family Assistance Plan
• Employee Discounts
• Medical Insurance
• Dental Insurance
• Vision Insurance
• RRSP Matching
• Paid Time Off

Listed skills

• Inventory management · Preferred
• Operational Excellence · Preferred
• Safety Compliance · Preferred
• Change Management · Preferred
• Microsoft Office · Preferred
• Decision Making · Preferred
• Communication · Preferred
• Critical Thinking · Preferred
• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail leadership
• Sales performance management
• Inventory management
• Team development
• Operational excellence
• Safety compliance
• Financial insight
• Change management
• Microsoft Office
• Kronos
• D365
• Decision-making
• Communication
• Critical thinking
• Customer service
• Sales Support
• Workplace Inclusivity
• Supply Chain
• Accountability
• Organizational Skills
• UKG (Ultimate Kronos Group)
• Drywall (Installation And Repair)
• Microsoft Excel
• Management
• Customer Service
• Continuous Improvement Process
• Cooperation
• Critical Thinking
• Sales
• Flooring
• Leadership
• Innovation
• Inventory Management
• Lumber
• Market Share
• Microsoft Outlook
• Office Management
• Operational Excellence
• Operations
• Safety Standards
• Revenue Stream
• Roofing
• Wholesaling
• Scheduling
• Process Improvement
• Collaboration
• Detail Oriented

Job areas

• Retail
• Management & Leadership
• Sales
• Customer Service & Support
• Construction
• Sales and Service Manager
• Retail Associate Manager
• Retail and Wholesale Trade Managers
• First-Line Supervisors of Retail Sales Workers

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