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Job summary

Engage customers, understand their project needs, and recommend suitable kitchen and bathroom products while sharing product knowledge and information about current promotions. Prepare quotes and material lists, follow up with customers, resolve challenges, and maintain high standards of safety and customer service.

Job details

Job Description Build More Than a Career. Build a Future. At KENT, people don't just take jobs. They build careers. Whether you're leading a team, serving customers, creating content, managing projects, or building expertise in your field, you'll find opportunities to learn new skills, take on new challenges, and grow your career. Many of our leaders started in frontline roles and advanced through experience, development, and hard work. If you're looking for a place where your contribution matters, your growth is supported, and your work helps shape communities across Atlantic Canada, we'd love to hear from you. Join one. Grow with many. As a Kitchen/Bath Sales Associate, you will help the customers to fully understand their needs and assist in selecting the right products for their requirements. As knowledgeable sales professionals, sales associates can make recommendations which solve customers' problems and enhance their shopping experience. Responsibilities Drive sales through engagement of customers, suggestive selling, and sharing product knowledge Clarify and understand customers’ needs and take them to the best solution for their projects. Maintain knowledge of current sales and promotions Take initiative and confidently direct customer interactions Produce quotes, material lists and follows up Demonstrate high standards of safety and customer service Resolve customer challenges quickly and efficiently. Continually learn about products and market conditions Qualifications Excellent communication and team player Sales and customer service experience Possess a high level of attention to details Ability to lift 55 lbs. Ability to workdays/evening/weekends (rotating shifts) Ability to learn and operate the applicable computer system (D635) used to process orders Grade 12 diploma or equivalent considered an asset Bilingual – French/English is considered an asset About Us Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions. We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities. Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly. We appreciate your interest in our company however only those candidates selected for an interview will be contacted. About The Team Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training associates committed to our safety values. We employ over 3,700 people and work hard to increase our market share through strategic investment in training and technology. We focus on the development of our people and promote a culture of continuous improvement and innovation. In addition to our retail stores, we operate truss manufacturing facilities and a wholesale drywall company. We are a member of Independent Lumber Dealers Co-operative and the ARENA buying group which ensures our great product selection and pricing

What you’ll do

Engage customers, understand their project needs, and recommend suitable kitchen and bathroom products while sharing product knowledge and information about current promotions. Prepare quotes and material lists, follow up with customers, resolve challenges, and maintain high standards of safety and customer service.

Requirements

The role calls for sales and customer service experience, strong communication and teamwork, attention to detail, and the ability to lift 55 pounds. Candidates must be able to work rotating day, evening, and weekend shifts and learn the applicable order-processing computer system; a Grade 12 diploma or equivalent and French-English bilingualism are assets.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Product Knowledge · Preferred
• Safety awareness · Preferred
• Attention to detail · Preferred
• Sales · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Sales
• Suggestive Selling
• Product Knowledge
• Needs Assessment
• Product Recommendations
• Quote Preparation
• Material List Preparation
• Follow-Up
• Communication
• Teamwork
• Attention to Detail
• Problem Resolution
• Safety Awareness
• Computer System Operation

Job areas

• Sales
• Retail
• Customer Service & Support