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About Banana Republic Banana Republic was founded with an explorer’s spirit and a desire to venture to new places, beyond the boundaries of the everyday. Our clothing is designed for a life with no boundaries. We travel near and far in search of the finest materials and fabric innovations to infuse style with substance, because we believe that what you wear should open a world of possibilities. And the people that make up Banana Republic share the same qualities as our brand: curious, connected, undaunted by boundaries. Sound like you? Join us for the adventure of what’s next. About The Role Dans le cadre de ce rôle, vous interagirez et établirez des liens avec nos clients, tout en leur fournissant un excellent service à la clientèle. Vous agirez à titre d’expert des produits afin d’informer et d’inspirer les clients, et de leur proposer des vêtements adaptés à leurs besoins. Vous offrirez aux clients des informations sur l’assortiment actuel de marchandises, les promotions et les événements en magasin, et vous exécuterez les processus opérationnels de manière efficace et productive. Votre objectif est de faire rayonner notre marque auprès des clients, tout en tentant de les fidéliser à la marque et de les servir efficacement.In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity. What you'll do Tous les associés doivent devenir des experts des comportements de vente de la marque et adopter ces comportements avec tous les clients afin de leur offrir une expérience en magasin de qualité supérieure Accueillir et aider les clients; localiser la marchandise efficacement en utilisant diverses méthodes; répondre aux questions rapidement et avec précision Donner des conseils de stylisme et faire des suggestions de tenues au client, en s’inspirant des mannequins et des présentoirs Promouvoir la fidélité en informant les clients sur nos programmes de fidélité Tirer parti des outils multi-réseaux pour offrir une expérience harmonieuse en magasin Soutenir les processus de la surface de vente, de la cabine d’essayage, de la caisse et de l’arrière-boutique, selon les besoins Faire preuve de courtoisie et répondre efficacement aux demandes internes et externes Échanger et vérifier les informations liées au travail afin de fournir un soutien All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience. Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration Promote loyalty by educating customers about our loyalty programs Leverage omni channel offerings to deliver a frictionless customer experience Support sales floor, fitting room, check out, and back of house processes, as required Courteous and responsive to internal/external request Exchange and verifies job related information to provide support Who you are Avoir de bonnes aptitudes pour la communication, et être capable d’utiliser efficacement la technologie et d’interagir avec les clients et l’équipe en vue d’atteindre les objectifs Être motivé à résoudre les problèmes, à s’améliorer constamment, à apprendre sans cesse, à accepter la rétroaction et à prendre les mesures qui s’imposent Avoir la capacité de gérer les interactions avec les clients et les problèmes ou les préoccupations de manière courtoise et professionnelle Utiliser des compétences de base de cueillette d’informations pour résoudre les problèmes Être en mesure d’apprendre des procédures normalisées dans le cadre de formations en cours d’emploi Au Québec: Doit être capable de parler français. Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required Able to handle customer interactions and potential issues/concerns courteously and professionally Use basic information-gathering skills to solve problems Ability to learn procedural knowledge acquired through on- the-job training In Quebec: Must be able to speak French. Benefits at Banana Republic Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet. Competitive Paid Time Off plans.* Company match for donations and volunteer time* Registered Retirement Savings Plan Employee stock purchase plan.* Medical, dental, vision and life insurance.* Virtual health care 24/7* Maternity/Parental Top Up.* See more of the benefits we offer. For eligible employees Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

What you’ll do

Engage with customers to provide a premium shopping experience by offering styling advice and product expertise. Execute operational tasks across the sales floor, fitting rooms, and checkout to build brand loyalty.

Requirements

Candidates must have strong communication skills, be proficient in using technology, and be able to handle customer concerns professionally. Proficiency in French is required for the Quebec location.

Benefits

• Merchandise discount • Paid Time Off • Company match for donations and volunteer time • Registered Retirement Savings Plan • Employee stock purchase plan • Medical insurance • Dental insurance • Vision insurance • Life insurance • Virtual health care 24/7 • Maternity/Parental Top Up

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Product Knowledge · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Product Knowledge
• Styling Advice
• Sales Behaviors
• Omni-channel Retail
• Communication Skills
• Problem Solving
• French Language Proficiency
• Technology Literacy
• Inventory Location

Job areas

• Retail
• Sales
• Customer Service & Support