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Store Location: Kelowna, BC Compensation: $18.25-$19.00 per hour (dependent on experience) Part-Time Do you enjoy connecting with others and helping them feel confident and prepared for their next outdoor adventure? Are you energized by meaningful conversations, sustainable values, and gear designed to last? At Fjällräven, we believe nature is for everyone. Our stores are places where curiosity, quality, and community come together. As a Retail Sales Associate, you'll be the welcoming face of our mission, helping every guest feel at home, inspired, and ready to explore the outdoors with confidence. Come walk with us. WHAT YOU'LL DO Deliver Exceptional Guest Experiences Use our GUIDE service program to listen, educate, and help guests find the right gear for their needs Build trust through thoughtful questions, product knowledge, and genuine connection Drive Sales & Support Store Operations Support sales and conversion by helping guests make confident purchasing decisions Assist with daily operations including cash handling, restocking, and maintaining a clean, inviting sales floor Follow safety, security, and loss prevention practices Be Part of a Collaborative Team Work closely with teammates to create a supportive, welcoming environment Participate in training to stay current on products, fit, and service expectations Live the Brand & Sustainability Mission Represent Fjällräven's values in every interaction Educate guests on sustainability initiatives like the Arctic Fox Initiative and Down Promise Participate in local events and community activations when possible WHAT MAKES YOU A GREAT FIT You don't need to summit Everest, but you do enjoy helping others explore, learn, and feel good about their choices. You're dependable, curious, and comfortable in a guest-facing environment. You bring enthusiasm, empathy, and a team-first mindset. You bring: Strong verbal and interpersonal communication skills A track record of providing thoughtful, people-centered customer service Passion for sustainability and the outdoors Reliability and a proactive approach to work Willingness to learn point-of-sale systems and retail operations Enthusiasm for working in a collaborative, values-driven team Preferred (but not required): Previous experience in retail, customer service, or a fast-paced guest-facing role WHAT WE OFFER Click here to learn more about Fjällräven benefits, including RRSP/DPSP program Product discounts and access to Fjällräven outdoor events A commitment to sustainability, quality products, and responsible business practices ABOUT US Founded in Sweden in 1960, Fjallraven creates premium outdoor gear rooted in sustainability, durability, and respect for nature. Our mission is to inspire more people to walk with nature through high-quality products and meaningful experiences. ✨ INTERESTED? Please complete our brief online application and help others feel at home in nature. Fenix Outdoor is committed to continually striving to create and promote a diverse and inclusive workplace for all employees. We provide equal employment opportunities. Our goal is to create a safe, fair and friendly work environment where everyone feels welcome and can thrive.

What you’ll do

Deliver exceptional guest experiences by educating customers on gear and sustainability initiatives while driving sales. Assist with daily store operations including cash handling, restocking, and maintaining a clean sales floor.

Requirements

Strong verbal and interpersonal communication skills are required, along with a proactive approach to work. Previous experience in retail or customer service is preferred but not required.

Benefits

• RRSP/DPSP program • Product discounts • Access to outdoor events

Listed skills

• Point-of-sale systems · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Cash handling · Preferred
• Sales · Preferred
• Communication · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales
• Communication
• Product knowledge
• Cash handling
• Restocking
• Retail operations
• Point-of-sale systems
• Sustainability education
• Interpersonal skills
• Teamwork
• Loss prevention
• Retail Operations
• Product Knowledge
• Cash Handling
• Empathy
• Workplace Inclusivity
• Sustainability Initiatives
• Curiosity
• Willingness To Learn
• Customer Service
• Interpersonal Communications
• Loss Prevention
• Operations
• Point Of Sale
• Purchasing
• Relationship Building
• Retail Sales
• Enthusiasm

Job areas

• Retail
• Customer Service & Support
• Sales
• Environmental & Sustainability
• Retail Sales Associate
• Retail Sales Associate (General)
• Shop Sales Assistants
• Retail Salespersons