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Job details

Some of what you will do * Deliver exceptional customer service and enhance customer engagement and satisfaction. * Drive sales in the furniture, technology and supplies areas of the store. * Set and achieve sales and margin goals with store leaders. * Ensure operational excellence and uphold store brand standards. * Support all merchandising and signage standards including planograms and stocking. * Maintain Health & Safety, Asset Protection, and Privacy Policies. Specifically, you will * Engage with and sell to all our customers by offering tailored products and services using all tools and techniques available in our selling model to anticipate and meet future customer needs. * Handle transactions using the Point of Sale (POS) system, including shipping transactions and marketing tools to convert customers. * Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor. * Maintain a clean and safe store environment by performing tasks like dusting, front-facing products, and ensuring demo units are clean and functional. Some of what you need * 3 months to 1 year of prior retail experience (preferred). * Strong customer service and communication skills. * Ability to work collaboratively in a team environment. Some of what you will get * Associate Discount * Flexible Benefit Plans * Group RRSP Program * Learning and Development Programs * Associate Recognition Programs We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

What you’ll do

The Sales Associate is responsible for driving sales in furniture, technology, and supplies while delivering exceptional customer service. They will also handle transactions, maintain store standards, and ensure a clean and safe environment for customers.

Requirements

The ideal candidate should have 3 months to 1 year of prior retail experience and possess strong communication and customer service skills. The ability to work collaboratively in a team environment is essential for this role.

Benefits

• Associate Discount • Flexible Benefit Plans • Group RRSP Program • Learning and Development Programs • Associate Recognition Programs

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Sales · Preferred
• Communication Skills · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Sales
• Communication Skills
• Teamwork
• Point of Sale System
• Merchandising
• Conflict Resolution
• Stocking
• Asset Protection
• Learning and Development Programs and Policies
• Artificial Intelligence
• Communication
• Customer Engagement
• Selling Techniques
• Marketing
• Operational Excellence
• Planogram
• Point Of Sale

Job areas

• Retail
• Customer Service & Support
• Sales
• Sales Associate
• Retail Sales Associate (General)
• Shop Sales Assistants
• Retail Salespersons