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Job summary

Oversee the customer experience and support the Store Manager by training, coaching, and developing store associates while leading by example on the sales floor. Maintain sales-floor and stockroom standards, drive sales and profitability, manage payroll expectations, and ensure loss prevention and company policy compliance.

Job details

Job Description Position Overview The Assistant Manager is responsible for overseeing the customer experience, training and development of the store staff, leading by example on the selling floor, and maintaining the store standards on the selling floor and stockroom. Reports To: Store ManagerSupervises: Assists management with all sales associates, desk associates, and stock associatesEssential FunctionsPeople Development Training Completion: Ensure all associates complete training per company guidelines. Leadership by Example: Lead by example by training, developing, and providing ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering the customer experience. Customer Experience Customer Service: Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team. Visual Merchandising: Maintain all visual merchandising standards, directives, promotions, and ensure overall cleanliness and organization of the sales floor and stockroom. Drive Sales & Profitability Sales Goals: Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion. Operational Effectiveness Payroll Management: Meet all payroll expectations. Loss Prevention: Control company assets by meeting all loss prevention measures. Policy Compliance: Execute and comply with all company policies and procedures. Additional Responsibilities Decision Making: Use sound judgment when making decisions. Communication: Maintain excellent communication skills. Integrity & Respect: Act with integrity and respect. Adaptability: Adapt to changes required by the business. Multitasking: Ability to handle multiple tasks simultaneously. Additional Duties: Assume and complete other duties as assigned by the supervisor. Job Requirements Minimum two years of experience with a proven track record for driving sales and profit results, and training and developing a team of individuals. Proficiency in personal computer use and detailed report analysis. High school education or equivalent preferred. Ability to perform heavy lifting in excess of 30 pounds. Ability to stand for a minimum of eight hours during scheduled shifts. Brand GUESS Store 5924 Store Address 2695 Guildford Town Centre, #2044 - Surrey, BC V3R7C1 Salary Minimum $18.25 Salary Maximum $27.00

What you’ll do

Oversee the customer experience and support the Store Manager by training, coaching, and developing store associates while leading by example on the sales floor. Maintain sales-floor and stockroom standards, drive sales and profitability, manage payroll expectations, and ensure loss prevention and company policy compliance.

Requirements

Requires at least two years of experience with a proven record of driving sales and profit results and training and developing a team. Candidates should be proficient with personal computers and detailed report analysis; high school education or equivalent is preferred, along with the ability to lift over 30 pounds and stand for at least eight hours per shift.

Listed skills

• Customer service · Preferred
• Product Knowledge · Preferred
• Decision Making · Preferred
• Communication · Preferred
• Multitasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales Leadership
• Team Training And Development
• Customer Service
• Coaching And Feedback
• Product Knowledge
• Selling Skills
• Visual Merchandising
• Sales And Profitability
• Payroll Management
• Loss Prevention
• Policy Compliance
• Report Analysis
• Communication
• Decision-Making
• Multitasking
• Inventory And Stockroom Standards

Job areas

• Retail
• Management & Leadership
• Sales
• Customer Service & Support