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Job details

Leadership of Self and Others - Coaches and develops team members, providing day to day direction and guidance to achieve work shift and/or work unit objectives - May participate in the development of goals and objectives in alignment with the strategic plan Service Delivery - Responds to routine and/or non-routine service queries and gauges customer/guest needs and service satisfaction levels - Exercises independent judgment within defined policies and procedures to solve basic issues Relationships - Develops working relationships with peer-level contacts across multiple departments - Exchanges/records/reports routine information and responds to routine inquiries and issues - May communicate requirements, evaluate service, and administer routine transactions with vendors/suppliers within existing external contracts Problem Solving - Resolves well-defined and routine issues and refers issues outside of established procedures to higher levels - May document root causes of problems/issues Continuous Improvement / Innovation - Identifies and makes recommendations to improve staff productivity, processes, tools, and services Decision Making - Makes independent day-to -day decisions related to schedules and daily operations - Follows established policies/procedures to analyze situations, data, and processes - May administer work unit operating budget Risk Management - Responds to risks in accordance with established guidelines/procedures/ practices - Risks associated with service delivery issues of low risk are contained with multiple checks/balances - Requires minimal reactive risk management Scope of Knowledge, Work & Experience - Supervises daily operations and activities for a small to larger or complex support services team for a work unit - Responsible for providing staff with day-to -day direction and tasks, in alignment with departmental procedures - Typically requires 0-3 years of experience in a retail environment

What you’ll do

The Assistant Store Manager is responsible for providing day-to-day direction to team members and overseeing daily operations to ensure departmental objectives are met. They also manage service delivery, vendor relationships, and operational budgets to drive sales and profitability.

Requirements

The role requires 0-3 years of experience in a retail environment. Candidates must demonstrate strong leadership, problem-solving, and decision-making skills to manage staff and operational tasks effectively.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Team Leadership
• Staff Coaching
• Operational Management
• Customer Service
• Problem Solving
• Decision Making
• Budget Administration
• Risk Management
• Retail Operations
• Vendor Relations
• Process Improvement
• Scheduling
• Support Services
• Strategic Planning
• Continuous Improvement Process
• Leadership
• Innovation
• Operating Budget
• Operations

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Assistant Store Manager
• Retail Associate Manager
• Shop Supervisors
• First-Line Supervisors of Retail Sales Workers