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Job summary

Provide exceptional customer service by assessing needs and recommending safety footwear and work apparel. Maintain store operations through merchandising, handling returns, and ensuring a clean environment.

Job details

Work Authority, a proud Canadian Company since 1938. Our retail chain of stores and mobile trucks across Canada is an undisputed leader of safety footwear and work apparel. We are a committed team of expert specialists like no other. Our philosophy is that a more educated, better equipped customer makes for a highly effective national workforce. If you are serious about safety, we are looking for you to join our team of safety experts. Our Purpose: "We champion and empower workers who make our world work better" We currently have a Sales Associate position open at our Hamilton location. As a Sales Associate, you will provide an exceptional customer experience to all customers by promoting our products and providing fast, friendly, and knowledgeable service. The successful candidate must be available to work (but not limited to) evenings, weekends, and weekdays. How You Will Make a Difference Warmly welcome and create a friendly atmosphere for all customers. Assess customer needs and provide knowledgeable recommendation on the range of products available. Showcase the features and benefits of products that complement the sale. Deliver legendary service by resolving customer inquiries according to Work Authority’s Values. Collaborate with the store team to enhance overall store sales by consistently providing outstanding customer experiences. Skillfully close sales to build lasting customer relationships. Continuously expand your knowledge of products, services, promotions, events, and store layout. Assist in store merchandising, handle returns, and ensure the store maintains a safe, clean, and well-organized environment. Adhere to all relevant store operational policies and practices, including customer service, loss prevention, and problem resolution. Please note that the responsibilities listed above are not exhaustive. Additional duties, tasks, and qualifications may be necessary and/or assigned as needed. Qualifications For Success A minimum of 1 year of retail experience is preferred. Strong decision-making and problem-solving skills. Exceptional communication abilities with a strong commitment to customer service. Highly motivated, enthusiastic, and eager to tackle new challenges. Possess a mature attitude and a strong work ethic. Exceptional team player with the ability to collaborate effectively with individuals at all levels. Reliable, mature attitude, and a strong work ethic are essential. Excellent team player and able to work with people on all levels. Ability to lift up to 50lbs, climb ladders safely to access elevated areas as needed, and the flexibility to stand for prolonged durations, bend and move with ease to complete job tasks. Candidates should be flexible to work various shifts, including evenings, weekends, and weekdays. We are committed to providing equal opportunity employment. In compliance with the Accessibility Ontario Disability Act (AODA), accommodations are available upon request at any stage of the recruitment process.

What you’ll do

Provide exceptional customer service by assessing needs and recommending safety footwear and work apparel. Maintain store operations through merchandising, handling returns, and ensuring a clean environment.

Requirements

Preferably one year of retail experience with strong communication and problem-solving skills. Must be physically able to lift 50lbs and flexible to work evenings, weekends, and weekdays.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Product Knowledge · Preferred
• Decision Making · Preferred
• Communication · Preferred
• Team Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Sales Closing
• Retail Sales
• Product Knowledge
• Problem Solving
• Communication
• Merchandising
• Team Collaboration
• Decision Making
• Loss Prevention

Job areas

• Retail
• Sales
• Customer Service & Support
• Security & Safety