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Job summary

The Sales Associate is responsible for providing exceptional customer service and personalized product recommendations to enhance the shopping experience. They also manage inventory tasks, including shipping, receiving, stocking, and maintaining store cleanliness and organization.

Job details

Who Are We? Kiokii And is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories and lifestyle. With our rapid growth, we have 29 stores across North America to-date and more to come! We are looking for enthusiastic applicants to join our team as a Sales Associate. About the Role As a Sales Associate, you will provide top-tier customer service with outstanding product knowledge to all clients. Including but not limited to… * Greet all customers with enthusiasm and deliver an exceptional shopping experience in a friendly and professional manner * Assess customer needs and inquiries by asking open-ended questions to provide personalized solutions, leveraging your in-depth product knowledge to support them in selecting the right products * Stay informed about current sales and ongoing in-store promotions to keep customers updated and enhance their shopping experience * Ensure smooth and accurate customer transactions by efficiently utilizing our point-of-sale system and Kiokii Loyalty Reward Membership Program * Foster positive relationships with customers to encourage repeat business and long-term brand loyalty * Manage the shipping and receiving of incoming inventory by unloading, unpacking, and inspecting for accuracy and any damages in a timely manner * Organize products on shelves and in storage areas, following proper inventory * procedures to maintain stock levels of all items * Conduct regular stock counts and assist in resolving inventory discrepancies or overstock situations * Ensure products are properly labelled, priced, and presented in accordance to store standards * Support with store opening and setup * Keep store clean, organized, and compliant with safety standards * Performs ad-hoc duties as assigned What We're Looking For * Previous retail, sales, or customer service experience preferred * A deep enthusiasm for the Asian beauty industry, with a commitment to learning, sharing knowledge, and staying informed on the latest products and trends to better serve customers * Excellent attention to detail and organizational skills, combined with great communication and interpersonal skill * Team-oriented with a friendly and energetic personality * Strong problem-solving abilities and able to adapt to customer needs and inventory needs change * Basic math proficiency for scheduled inventory counts and supporting loss prevention efforts * Adheres to company policies and maintains compliance with workplace safety standards and protocols * Ability to work in a fast-paced environment and multitask effectively * Basic math proficiency and ability to handle cash and transactions accurately * Ability to stand, walk, and lift up to 30lbs.for extended periods of time, and ability to bend, stoop, and reach for products on shelves or storage areas * Comfortable using ladders or step stools to climb and access higher shelves or stock * Willing to work in a retail setting that may require moderate noise levels, bright lighting, or fluctuations in temperature Vacancy type: BACKFILL Kiokii Inc. is an equal opportunity employer. If you require accommodation during the interview process, please contact Human Resources. The Company utilizes AI-assisted technology in the initial screening of resumes to enhance efficiency and consistency in the recruitment process. This technology does not make hiring decisions independently. All applications are subject to human review prior to any employment decision.

What you’ll do

The Sales Associate is responsible for providing exceptional customer service and personalized product recommendations to enhance the shopping experience. They also manage inventory tasks, including shipping, receiving, stocking, and maintaining store cleanliness and organization.

Requirements

Candidates should have previous experience in retail, sales, or customer service and a strong interest in the Asian beauty industry. The role requires the ability to perform physical tasks such as lifting up to 30lbs and standing for extended periods.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Product Knowledge · Preferred
• Attention to detail · Preferred
• Sales · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Product Knowledge
• Sales
• Inventory Management
• Point-of-sale System
• Communication
• Problem-solving
• Math Proficiency
• Multitasking
• Attention To Detail
• Teamwork
• Organization
• Problem Solving
• Detail Oriented
• Organizational Skills
• Enthusiasm
• Interpersonal Communications
• Safety Standards
• Professionalism
• Shipping And Receiving
• Energetic
• Cash Handling
• Team Oriented
• Retail Sales
• Workplace Safety
• Loading And Unloading
• Point Of Sale
• Loss Prevention
• Brand Loyalty
• General Mathematics
• Client Needs Assessment
• Unpacking

Job areas

• Retail
• Customer Service & Support
• Sales
• Sales Associate
• Retail Sales Associate (General)
• Shop Sales Assistants
• Retail Salespersons