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Job summary

A Sales Associate at Orangetheory Fitness focuses on growing studio membership and representing the brand with energy and professionalism. You’re often the first face members and prospects see, combining customer service with sales and community engagement. Common Duties & Responsibilities 1. Greeting & Front-Desk Engagement Welcome everyone who enters the studio with enthusiasm, energy, and knowledge about Orangetheory Fitness. Maintain the front desk area, answer phones, and interact with members and guests. 2. Membership Presentations & Tours Present the Orangetheory Fitness concept…

Job details

A Sales Associate at Orangetheory Fitness focuses on growing studio membership and representing the brand with energy and professionalism. You’re often the first face members and prospects see, combining customer service with sales and community engagement. Common Duties & Responsibilities 1. Greeting & Front-Desk Engagement Welcome everyone who enters the studio with enthusiasm, energy, and knowledge about Orangetheory Fitness. Maintain the front desk area, answer phones, and interact with members and guests. 2. Membership Presentations & Tours Present the Orangetheory Fitness concept to interested people; often called intros. Give studio tours and highlight key features of the workout and facilities. 3. Sales & Follow-Up Sell studio memberships and package offers to prospective clients. Follow up with leads from calls, walk-ins, campaigns, events, and digital inquiries. Maintain accurate records in sales systems and track your performance toward sales goals/KPIs. 4. Collaboration with Coaches Work hand-in-hand with trainers to guide prospects through their first class or introductory workout. 5. Customer Service & Studio Support Build strong relationships with current and prospective members through excellent service. Support marketing and outreach events to engage the local community. Help ensure the studio is organized, clean, and presentable. Performance & Expectations Sales Associates are typically expected to meet or exceed sales goals (individual and studio targets). Some roles may involve tracking and reporting sales metrics as part of studio performance standards.

What you’ll do

The Sales Associate is responsible for driving studio membership growth through lead follow-up, studio tours, and sales presentations. They also provide excellent customer service by greeting members and maintaining a clean, professional studio environment.

Requirements

Candidates should possess strong sales and interpersonal skills to effectively engage with prospects and current members. The role requires the ability to meet individual and studio-wide sales performance targets.

Listed skills

• Customer service · Preferred
• Front Desk · Preferred
• Collaboration · Preferred
• Organized · Preferred
• interpersonal skills · Preferred
• Interpersonal · Preferred
• Energy · Preferred
• Sales · Preferred
• Reporting · Preferred
• Maintaining a clean · Preferred
• Customer · Preferred
• Excellent customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales
• Customer Service
• Communication
• Membership Sales
• Lead Follow-up
• Public Speaking
• Relationship Building
• Studio Operations
• Performance Tracking
• Community Engagement