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Job summary

Engage customers, provide knowledgeable product guidance, and deliver courteous service that builds loyalty and supports sales goals. Assist across the sales floor, fitting room, cash wrap, and back of house while maintaining an organized work area and completing operational processes.

Job details

About Gap Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that’s run through those five decades is the phenomenal people that make up our brand - our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it. We’ve built our brand on staying true to our roots while always being out in front of what’s next. If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join us. About The Role As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach. What you'll do Consistently treat all customers and employees with respect and contribute to a positive work environment. Promote loyalty by educating customers about our loyalty programs. Seek out and engage with customers to drive sales and service using suggestive selling. Enhance customer experience using all omnichannel offerings. Be accountable to personal goals which contribute to overall store goals and results. Support sales floor, fitting room, cash wrap, back of house, as required. Maintain a neat, clean and organized work center. Handle all customer interactions and potential issueseturns courteously and professionally. Execute operational processes effectively and efficiently. Who you are A good communicator with the ability to effectively interact with customers and your team to meet goals. A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers. Passionate about retail and thrive in a fastpaced environment. A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required. Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts. Able to utilize retail technology. Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs. Benefits at Gap Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet. Competitive Paid Time Off plans.* Company match for donations and volunteer time* Registered Retirement Savings Plan Employee stock purchase plan.* Medical, dental, vision and life insurance.* Virtual health care 24/7* Maternity/Parental Top Up.* See more of the benefits we offer. For eligible employees Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

What you’ll do

Engage customers, provide knowledgeable product guidance, and deliver courteous service that builds loyalty and supports sales goals. Assist across the sales floor, fitting room, cash wrap, and back of house while maintaining an organized work area and completing operational processes.

Requirements

The role calls for strong communication, customer focus, retail enthusiasm, problem-solving, and the ability to use retail technology and respond to feedback. Candidates must be flexible to work evenings, weekends, holidays, or overnight shifts, and able to move around the store and lift up to 30 pounds.

Benefits

• Merchandise Discount • Paid Time Off • Donation Matching • Volunteer Time • Registered Retirement Savings Plan • Employee Stock Purchase Plan • Medical Insurance • Dental Insurance • Vision Insurance • Life Insurance • Virtual Health Care • Maternity and Parental Top-Up

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Organization · Preferred
• adaptability · Preferred
• Product Knowledge · Preferred
• Cash handling · Preferred
• Sales · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Sales
• Suggestive Selling
• Product Knowledge
• Customer Engagement
• Loyalty Program Promotion
• Omnichannel Retail
• Communication
• Problem Solving
• Teamwork
• Retail Technology
• Organization
• Adaptability
• Cash Handling
• Fitting Room Support
• Inventory and Stockroom Support

Job areas

• Retail
• Sales
• Customer Service & Support