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Job summary

The Store Manager is responsible for overseeing daily operations, managing inventory, and ensuring compliance with cannabis and vape regulations. They also lead, coach, and support the store team while providing excellent customer service and handling escalations.

Job details

True North Cannabis Co. and True North Vape are looking for experienced, reliable and motivated Store Managers to join our team. This is a dual-role position supporting both our cannabis and vape retail operations. Store Managers are hands-on working managers responsible for leading employees, managing daily operations and actively working alongside the team. Depending on operational needs, scheduled hours and responsibilities may be assigned across True North Cannabis Co. and True North Vape. RESPONSIBILITIES * Manage daily cannabis and vape store operations. * Supervise, coach and support employees. * Provide excellent customer service and handle escalations. * Complete opening/closing, cash-outs, deposits and reconciliation. * Receive inventory, complete counts and investigate discrepancies. * Ensure compliance with cannabis, vape/tobacco and company requirements. * Maintain store cleanliness, merchandising, security and safety standards. * Ensure appropriate store coverage and provide coverage when required. * Perform regular operational duties alongside the store team. * Work across both True North Cannabis Co. and True North Vape as scheduled. QUALIFICATIONS * Minimum 2 years of retail supervisory or management experience. * Valid CannSell Certification required. * Vape/tobacco retail knowledge is an asset; training will be provided. * Strong leadership, communication and problem-solving skills. * Experience with POS systems, cash handling and inventory. * Flexible availability, including days, evenings, weekends and holidays. * Ability to work independently and take ownership of store operations. * Successful criminal background check required. PHYSICAL & SCHEDULING REQUIREMENTS This is an active retail role requiring extended periods of standing, bending, reaching, stocking and lifting up to 50 lbs. Our locations operate 7 days a week, with hours that may range from approximately 8:00 a.m. to 11:30 p.m. Full-Time: 32 - 40 hours/week If you're a hands-on retail leader who enjoys working alongside your team and is comfortable working across both cannabis and vape retail, we'd like to hear from you. True North Cannabis Co. & Associated Companies is an Equal Opportunity Employer. Accommodation is available throughout the recruitment process upon request. We do not use AI or automated decision-making tools to screen or eliminate candidates. Applications are reviewed by real people.

What you’ll do

The Store Manager is responsible for overseeing daily operations, managing inventory, and ensuring compliance with cannabis and vape regulations. They also lead, coach, and support the store team while providing excellent customer service and handling escalations.

Requirements

Candidates must have at least 2 years of retail supervisory or management experience and hold a valid CannSell Certification. The role requires physical stamina for standing and lifting, as well as flexible availability for days, evenings, weekends, and holidays.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Compliance · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Team Leadership · Preferred
• Inventory management · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail Management
• Team Leadership
• Customer Service
• Inventory Management
• Cash Handling
• POS Systems
• Compliance
• Conflict Resolution
• Staff Supervision
• Merchandising
• Security Standards
• Problem-solving
• Communication
• Retail Operations
• Cannabis
• Artificial Intelligence
• Reconciliation
• Deposit Accounts
• Management
• Cleanliness
• Decision Making Software
• Leadership
• Problem Solving
• Operations
• Safety Standards
• Retail Sales
• Scheduling
• Teamwork

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Security & Safety
• Hourly Manager
• Retail Store Manager
• Shop Supervisors
• First-Line Supervisors of Retail Sales Workers