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Job summary

The Visual Merchandiser creates engaging, customer-focused product displays and thematic storytelling to enhance the shopping experience. They collaborate with cross-functional teams to develop planograms, execute seasonal presentations, and coach store staff on visual standards.

Job details

Some of what you will do: The Visual Merchandiser will be responsible for creating engaging, customer-focused product displays that curate meaningful stories and inspire discoveries throughout Staples stores. This role brings assortments to life through thoughtful presentation and thematic storytelling, helping customers connect with products and solutions in a way that enhances their overall shopping experience. The position collaborates closely with store teams, marketing, operations, and suppliers to design and maintain cohesive, impactful visual experiences across all locations. Specifically, You Will: * Design and execute in-store displays, end caps and seasonal presentations that bring assortments to life and create a cohesive, engaging customer experience. * Curate displays that connect related products and tell meaningful stories, helping customers easily discover solutions that meet their needs. * Collaborate with marketing and merchandising teams to develop visual themes that support key campaigns, seasonal moments, and business initiatives. * Develop planograms and layouts that not only optimize product visibility but also guide customers naturally through the shopping journey. * Refresh and evolve displays regularly to reflect emerging trends, new assortments, and shifting customer priorities. * Coach and support store teams in maintaining visual presentation standards and ensuring displays are executed as intended. * Leverage sales data and customer insights to evaluate the impact of visual storytelling and identify opportunities for improvement. Some of what you need: * Visual merchandising courses or diploma. * Strong visual eye with the ability to translate strategy and assortment into inspiring, solution-oriented displays. * Solid understanding of store layouts, space planning, and how visual flow impacts the customer journey. * Hands-on approach and willingness to support in-store execution. * Software skills an asset: design tools (ie. Adobe Creative Suite / InDesign / Illustrator), Microsoft Office. * 3–5 years of experience in visual merchandising, retail presentation, or a related field focused on product storytelling and customer experience. Physical demands/working conditions: * Office environment – Hybrid, with 4 days onsite in Richmond Hill, subject to the hybrid policy. Some of what you will get: * Associate discount * Health and Dental benefits * RRSP/DPSP * Performance bonuses * Learning & Development programs * And more... #MakeAnImpact We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy. About the Team At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together. We are building an inclusive and diverse team Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

What you’ll do

The Visual Merchandiser creates engaging, customer-focused product displays and thematic storytelling to enhance the shopping experience. They collaborate with cross-functional teams to develop planograms, execute seasonal presentations, and coach store staff on visual standards.

Requirements

Candidates must have 3–5 years of experience in visual merchandising or retail presentation and hold relevant visual merchandising courses or a diploma. Proficiency in design software like Adobe Creative Suite and a strong understanding of store layouts and space planning are required.

Benefits

• Associate discount • Health benefits • Dental benefits • RRSP • DPSP • Performance bonuses • Learning & Development programs

Listed skills

• Illustrator · Preferred
• Data analysis · Preferred
• Microsoft Office · Preferred
• InDesign · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Visual merchandising
• Product display design
• Space planning
• Planogram development
• Retail presentation
• Storytelling
• Adobe Creative Suite
• InDesign
• Illustrator
• Microsoft Office
• Data analysis
• Customer experience
• Trend analysis
• Store layout optimization
• Curiosity
• Solution-Oriented
• Visual Storytelling
• Adobe Illustrator
• Adobe InDesign
• Artificial Intelligence
• Customer Service
• Sales
• Marketing
• Marketing Operations
• Merchandising
• Planogram
• Presentations
• Space Planning
• Visual Merchandising

Job areas

• Retail
• Creative & Media
• Marketing
• Customer Service & Support
• Visual Merchandiser
• Merchandiser (General)
• Sales Demonstrators
• Merchandise Displayers and Window Trimmers