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Your potential has a place here with TTEC’s award-winning employment experience. As a French-English Bilingual Customer Service Representative working Hybrid as required by the business, in Montreal, Quebec, Canada, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Canada says it all This role is limited to residents of Montreal, Canada only. This restriction is for this opportunity only. You may qualify for other TTEC openings. Please continue to search TTECjobs.com What You’ll be Doing Do you have a passion for exquisite, personalized service? In this role, you’ll support customers of an iconic global luxury retail brand, delivering elevated, relationship driven experiences. Through engaging conversations and thoughtful guidance, you’ll help customers explore products, answer inquiries, and receive attentive, white glove support at every step. During a Typical Day, You’ll Deliver white glove customer support across channels. Provide expert product and fragrance recommendations based on mood, personality, and occasion. Anticipate customer needs and proactively offer thoughtful solutions throughout the experience. Maintain accurate and detailed records of customer interactions using CRM and service tools. Identify opportunities to elevate the customer journey and share insights with leadership. Contribute to a collaborative, high performance team environment while working independently when needed What You Bring to the Role Bilingual in French and English At least 1 year experience in customer service, luxury retail, sales, or personalized client support Strong proficiency with CRM platforms and digital customer service tools High school diploma or equivalent Comfortable assisting customers and resolving customer requests on the phone Computer experience What You Can Expect All positions are permanently remote and full-time Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage of $18 per hour And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives A Bit More About Your Role We’re committed to helping you build the skills and confidence to succeed, from day one and throughout your career. Your training experience includes engaging, instructor led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Along the way, you’ll also have access to individualized coaching and thousands of free courses to support your growth. And while skills can be learned, your caring, supportive nature is what truly sets you apart. At TTEC, you’re part of one dynamic, global family that’s here to support you every step of the way. You'll report to the Team Leader. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

What you’ll do

Deliver white glove customer support across multiple channels while providing expert product and fragrance recommendations. Maintain accurate records of interactions in the CRM and identify opportunities to enhance the customer journey.

Requirements

Candidates must be bilingual in French and English with at least one year of experience in customer service, luxury retail, or sales. A high school diploma or equivalent is required, along with proficiency in CRM platforms and digital tools.

Benefits

• Paid time off • Tuition reimbursement • Health and wellness incentives

Listed skills

• Customer service · Preferred
• Sales · Preferred
• Communication · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Luxury retail
• Sales
• Client support
• CRM platforms
• Digital customer service tools
• Communication
• Problem solving
• Product recommendations
• Relationship management
• Bilingualism
• Curiosity
• Bilingual (French/English)
• Artificial Intelligence
• Customer Support
• Multilingualism
• Customer Relationship Management
• Customer Service
• Consulting
• Personalized Service
• Leadership
• Managed Services
• Coaching
• Retail Sales
• Customer Inquiries

Job areas

• Customer Service & Support
• Retail
• Sales
• French Bilingual Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives