Store Manager

Job summary

Lead the store team and create a welcoming, personalized, multisensory experience for guests while addressing their needs. Drive business results, coach and develop team members, resolve conflicts, and support sustainability initiatives such as recycling, waste reduction, and promoting refill products.

Job details

Who You Are: As a Store Manager at L'Occitane at Mapleview Mall, you will serve as the perfect host, curating a one-of -a-kind and immersive experience for our guests. Leading a vibrant team in the realm of natural beauty, your role transcends conventional management with the focus on crafting an atmosphere that captivates all five senses, leaving a lasting impact on everyone who enters through our iconic yellow doors. The Fundamentals of What You’ll Do: Be the Host: Treat everyone as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections. Prioritize Guest Experience: You create personalized experiences for your guests and proactively address all their needs. Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth -oriented mindset. Let Success Drive You: Approach situations with a critical business mindset, leveraging analytical skills to uncover opportunities. Maintain a solution-focused approach when challenges arise. Foster a Team Culture: Foster unity and strong connections within the team by mentoring and coaching to unlock individual potential. Address conflicts promptly and effectively. Communicate with Care: Demonstrate empathy, adjust communication to suit a variety of guests and team members, and engage in active listening to ensure effective and transparent interactions. We value hearing from individuals who possess: Previous supervisor experience in retail or hospitality management Strong Leadership and communication skills Entrepreneurial attitude with background in a sales-driven environment Mindset focused on customer satisfaction (internal and external customers) Knowledge of skincare, body care and fragrance is beneficial. Experience with clienteling advantageous Basic Technology Skills We welcome talent with diverse experiences, ideas, and skills. We value your mindset over skills. Skills are trainable. Who We Are: We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

What you’ll do

Lead the store team and create a welcoming, personalized, multisensory experience for guests while addressing their needs. Drive business results, coach and develop team members, resolve conflicts, and support sustainability initiatives such as recycling, waste reduction, and promoting refill products.

Requirements

Previous supervisory experience in retail or hospitality management, strong leadership and communication skills, and experience in a sales-driven environment are sought. A customer-focused, entrepreneurial mindset and basic technology skills are valued; knowledge of skincare, body care, fragrance, or clienteling is beneficial.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Guest Experience · Preferred
• Sales · Preferred
• Communication · Preferred
• Business analysis · Preferred
• Inventory management · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail Leadership
• Team Mentoring And Coaching
• Customer Service
• Guest Experience
• Sales
• Communication
• Active Listening
• Conflict Resolution
• Business Analysis
• Problem Solving
• Clienteling
• Skincare Knowledge
• Body Care Knowledge
• Fragrance Knowledge
• Basic Technology Skills
• Inventory Management

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Sales
• Environmental & Sustainability