Front Store Manager

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? Summary The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy. The Front Store Manager leads staff in providing excellent Front Store customer service, manages all process and procedures utilizing financial resources and ensures store objectives are achieved. Operations DUTIES & RESPONSIBILITIES: Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom Manages labour scheduling and leverages Work Force Management (WFM) to maximize labour productivity Ensures staffing levels are adequate to effectively operate the business Human Resources Complies with Human Resources Standards Hires and/or supports hiring for all departments, excluding Pharmacy Maintains wage administration within SLPH guidelines Conducts probationary reviews for new hires and annual staff performance reviews Manages staff performance through ongoing coaching, action planning, and follow-up Drives Blue Culture, engagement, and leads and motivates staff through leading by our Core Values Finance Analyzes financial reports, identifies trends and addresses discrepancies between planned and actual through effective utilization of the FSM Monitoring Report Meets period, quarterly and annual targets Sets individual goals for departments to motivate employees and ensures goals are met Develops and executes strategies to improve business efficiency at the store Qualifications Planning, Judgement and Decision Making Planning and preparation for Inventory Management Use judgment and decision making skills to control expenses Provides effective leadership and ongoing mentorship and ensures development of all staff Efficient time management skills Able to prioritize activities quickly in response to changing initiatives Effective organization and planning skills Experience Previous retail management experience for a minimum of 5 years Demonstrated ability to drive the business, lead by example and support corporate programs Works effectively with management team Superior interpersonal, coaching and communication skills Strong business and financial acumen Strong relationship builder with key internal and external agencies J2WRTL J2WFSM Why work in a Shoppers Drug Mart store? Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your patients, co-workers, customers and community. Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. Hiring Range / Échelle Salariale à L’embauche $60,000.00 - $70,000.00 / 60.000,00$ - 70.000,00$ (per year / par an) A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for a newly created position. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste nouvellement créé. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste. #EN #FS #SDMR #ON

The Front Store Manager is responsible for overseeing the overall performance of the store's non-pharmacy areas, including cosmetics. They lead staff in delivering excellent customer service and manage operational processes and financial resources to achieve store objectives.

Candidates must have a minimum of 5 years of previous retail management experience and demonstrated ability to drive business growth. Strong financial acumen and superior interpersonal and coaching skills are required.

• Purchase discount program • Flexible and varied schedules • Competitive pay • Online learning through Academy

• Time managementPreferred
• Customer servicePreferred
• Financial analysisPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Retail Management
• Customer Service
• Labour Scheduling
• Financial Analysis
• Staff Coaching
• Performance Management
• Inventory Management
• Interpersonal Communication
• Business Acumen
• Relationship Building
• Time Management
• Strategic Planning

• Retail
• Management & Leadership
• Customer Service & Support
• Sales
• Human Resources

Minimum experience

5+ years

Apply by

Sep 9, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level