Store Manager

Job summary

Lead the store’s sales, productivity, customer experience, team development, scheduling, merchandising, inventory, and daily operations. Work alongside the sales team, coach employees, resolve customer concerns, and act on performance data and local market opportunities.

Job details

Confidential Opportunity — Store Manager Location: Sarnia, ON Industry: Fashion Retail / Specialty Apparel Employment: Full-Time, Permanent Reports To: Regional Manager This is a newly created role with a base salary band of $55k - $60k plus monthly bonuses. Incentives also in place including trips and rewards! The Opportunity Our client is an established Canadian specialty apparel retailer seeking a Store Manager to lead its new Sarnia location! This is a hands-on retail leadership opportunity for a commercially minded manager who enjoys developing people, driving sales and creating an exceptional in-store customer experience. The Store Manager will take ownership of overall store performance, working alongside the team on the sales floor while ensuring strong execution across sales, service, merchandising, inventory and daily operations. Key Responsibilities Lead the overall performance of the store, with accountability for sales, productivity and customer experience. Coach the sales team through regular observation, feedback and hands-on development on the floor. Recruit, onboard, train and develop employees while creating a positive, accountable and performance-oriented culture. Establish a customer-first environment and ensure the team consistently delivers knowledgeable, personalized service. Identify individual development opportunities and provide in-the-moment coaching to strengthen selling and customer-service skills. Manage store payroll and scheduling to appropriately support business requirements. Maintain company merchandising, visual presentation and store standards. Ensure incoming inventory is received, organized and presented efficiently. Develop strong product knowledge and ensure the team can confidently advise customers on product, style and fit. Monitor store performance and take action to capitalize on sales opportunities. Resolve customer concerns professionally and use customer and employee feedback to improve the store experience. Stay aware of local competitors, retail trends and market activity. Maintain an organized, professional and welcoming store environment. What We're Looking For Previous retail leadership experience; Store Manager, Assistant Store Manager or comparable experience would be highly relevant. Demonstrated ability to coach and develop a sales-oriented retail team. Strong customer-service instincts with a genuine interest in helping customers find the right products. Commercial mindset with an understanding of sales targets, productivity and payroll management. Comfortable working directly on the sales floor and leading by example. Strong communication, organization and decision-making skills. Ability to manage multiple priorities in a fast-moving retail environment. Interest in apparel, fashion, styling or specialty retail is an asset. Post-secondary education is an asset. Flexibility to work a retail schedule, including evenings and weekends. The Profile We are looking for someone who operates like an owner rather than simply managing a schedule. The successful candidate will be visible on the floor, comfortable selling alongside the team and capable of developing employees into stronger salespeople. They will understand that strong retail performance comes from the combination of great people leadership, disciplined store operations and an exceptional customer experience. This opportunity could suit an established Store Manager or a high-performing Assistant Store Manager ready to take ownership of their own location.

What you’ll do

Lead the store’s sales, productivity, customer experience, team development, scheduling, merchandising, inventory, and daily operations. Work alongside the sales team, coach employees, resolve customer concerns, and act on performance data and local market opportunities.

Requirements

Previous retail leadership experience and the ability to coach and develop a sales-oriented team are sought, along with strong customer-service instincts and a commercial understanding of sales targets and payroll. Candidates should be comfortable leading on the sales floor, managing competing priorities, and working evenings and weekends; apparel retail experience and post-secondary education are assets.

Benefits

• Monthly Bonuses
• Trips
• Rewards

Listed skills

• Customer service · Preferred
• Organization · Preferred
• Product Knowledge · Preferred
• Decision Making · Preferred
• Communication · Preferred
• Inventory management · Preferred
• Performance Monitoring · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail Leadership
• Sales Performance Management
• Team Coaching and Development
• Recruiting and Onboarding
• Customer Service
• Payroll Management
• Staff Scheduling
• Visual Merchandising
• Inventory Management
• Product Knowledge
• Sales Floor Leadership
• Performance Monitoring
• Customer Concern Resolution
• Communication
• Organization
• Decision-Making

Job areas

• Retail
• Management & Leadership
• Sales
• Customer Service & Support
• Human Resources

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