RMR Winter 26/27 - Retail Team Lead

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests. About Us Revelstoke Mountain Resort (RMR) is a division of Canada’s largest privately held hospitality company, Northland Properties Corporation (NPC), and since its inception in 2007, we have gained a reputation for big mountain riding, legendary powder and an authentic Canadian resort town. Job Summary The Retail Team Lead will be responsible for assisting guests with product selection, completing sales and general retail operations. Always acts professional, provides excellent customer service and leads by example for fellow staff members. The successful candidate is a team player, hardworking and enthusiastic about customer service and retail! Essential Job Functions Ensure that each customer receives outstanding service by providing a friendly environment, which includes but is not limited to: greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service. Understanding how to use and process sales on the POS operations. Assisting the store and team in achieving and surpassing store targets. Assist in processing and replenishing merchandise and monitoring floor stock. Being aware of promotional offers throughout the store. Awareness of loss prevention. Understands the opening and closing procedures Receiving stock accurately and ensures they follow the process to put away. Being able to work independently Assist in display maintenance, making sure the product is displayed in visually appealing manner, and overall store standards are upheld Ensure that all related activities are conducted in a safe manner through sound judgment and knowledge of safety procedures and guidelines. MINIMUM REQUIREMENTS Must have minimum 1 year in customer service. Experience in retail is considered an asset Must have completed Grade 12 education. Required Qualifications and Abilities Work eligibility in Canada - can provide work permit Follows safe work procedures & cash handling processes Intermediate computer experience. Ability to work in a team and show initiative Ability to work in a fast-paced environment. Accuracy and attention to detail. Ability to work independently and are self sufficient in finding tasks in downtime Compensation and Benefits Free Season pass Discounted lift tickets for friends and family Discounts at the resort’s restaurants, retail, rental, repairs outlets including pro deals. Free or discounted lift tickets at many other resorts Discounts at Sutton and Sandman hotels (employee and friends/family) Additional Northland Properties discounts via a Perks program with other vendors Disclaimer The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.

The Retail Team Lead assists guests with product selection, processes sales via POS, and maintains store standards. They also lead by example, support team members, and ensure efficient inventory replenishment and display maintenance.

Candidates must have at least one year of customer service experience and a completed Grade 12 education. Proficiency in POS systems, cash handling, and the ability to work in a fast-paced environment are required.

• Free season pass • Discounted lift tickets for friends and family • Discounts at resort restaurants, retail, rental, and repair outlets • Pro deals • Discounts at Sutton and Sandman hotels • Perks program

• Customer servicePreferred
• Attention to detailPreferred
• Cash handlingPreferred
• SalesPreferred
• CommunicationPreferred
• Inventory managementPreferred
• Retail operationsPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Retail operations
• POS operations
• Sales
• Product knowledge
• Loss prevention
• Inventory management
• Merchandising
• Team leadership
• Cash handling
• Safety procedures
• Communication
• Attention to detail
• Initiative
• Retail Operations
• Product Knowledge
• Cash Handling
• Safety Procedures
• Asset Management
• Customer Service
• Finance
• Marketing
• Loss Prevention
• Operations
• Proactivity
• Retail Sales
• Self-Sufficiency
• Team Leadership
• Enthusiasm
• Detail Oriented

• Retail
• Customer Service & Support
• Hospitality
• Management & Leadership
• Retail Team Leader
• Store Lead
• Shop Sales Assistants
• Retail Salespersons

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week