Sales Associate

Job summary

Welcome clients, understand their needs, and recommend suitable jewellery and watches while building lasting relationships through follow-up and accurate client records. Meet sales goals, handle inquiries and transactions, support inventory activities, and maintain clean, organized, and secure displays.

Job details

About Us Obsessions Jewellery is an established fine jewellery and watch retailer at Scarborough Town Centre, offering diamonds, fine jewellery, and internationally recognized watch brands. Our approach is relationship-driven: we guide clients through milestone purchases with expertise, honesty, and a personal touch that builds lasting trust. The Role We’re looking for a professional, motivated Sales Associate who enjoys working with people and appreciates quality products. You’ll be a trusted advisor rather than a transaction processor, helping clients find the right watch or piece of jewellery for the moment they’re celebrating. What You’ll Do Welcome clients warmly, understand their tastes, lifestyle, and occasion, and recommend the right pieces Build deep knowledge of our brands, materials, movements, and craftsmanship, and explain differences clearly and confidently Develop long-term client relationships through follow-up, personalized recommendations, and accurate client records Work toward individual and store sales goals while keeping a customer-first approach Handle inquiries in store, by phone, and by email, including special orders, repairs, and servicing Process sales accurately and follow procedures for payments, documentation, and high-value merchandise Support inventory tasks such as receiving, stock checks, transfers, and replenishment Keep showcases and displays clean, organized, and secure, reflecting the standards of our brand partners What You Bring Retail sales experience, ideally in luxury, jewellery, watches, fashion, or hospitality (strong candidates without it are welcome) Confident, personable communicators who build rapport easily Genuine interest in fine jewellery and watches, and the curiosity to keep learning Polished, professional presentation Strong attention to detail, integrity, and discretion with valuable merchandise Comfort with POS systems and basic technology Availability for evenings, weekends, holidays, and peak periods

What you’ll do

Welcome clients, understand their needs, and recommend suitable jewellery and watches while building lasting relationships through follow-up and accurate client records. Meet sales goals, handle inquiries and transactions, support inventory activities, and maintain clean, organized, and secure displays.

Requirements

Retail sales experience is desirable, particularly in luxury, jewellery, watches, fashion, or hospitality, though strong candidates without it are welcome. Candidates should communicate confidently, show interest in fine jewellery and watches, present themselves professionally, handle valuable merchandise with care, use POS systems, and be available for evenings, weekends, holidays, and peak periods.

Listed skills

• Customer service · Preferred
• Relationship Building · Preferred
• Product Knowledge · Preferred
• Communication · Preferred
• Point-of-sale systems · Preferred
• Payment Processing · Preferred
• Inventory management · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail Sales
• Customer Service
• Relationship Building
• Product Knowledge
• Personalized Recommendations
• Client Follow-Up
• Sales Goal Achievement
• Communication
• Point-of-Sale Systems
• Payment Processing
• Inventory Management
• Attention to Detail
• Integrity
• Discretion
• Merchandise Presentation

Job areas

• Retail
• Sales
• Customer Service & Support