Senior Manager, Business Operations (Walmart Connect)

June 29 2021
Categories Production, Operations, Quality, Safety, Retail, Store Operations - Management
Mississauga, ON

Position Summary...

The Sr Manager, Business Operations is responsible for planning and directing the work of a team of Integrated Program Managers to ensure the successful delivery of Walmart Campaigns on-time, on-budget and to the satisfaction of the WMC client. The business operations team is responsible for smooth day-to-day business operations, planning and coordinating all programs and campaigns sold through the Integrated Program Team.

The individual in this role will lead initiatives to streamline our business operations, revamp our process documents, and drive operational improvements. The role is also required to collaborate closely with Sales, Marketing, Client Services, and Product Delivery teams to drive cross-functional operational initiatives to ensure overall operational effectiveness of the WMC organization.

This is a hands-on role and will require the incumbent to understand the retail media landscape, have some ad product knowledge, as well as project management training and experience. This Sr Manager should have excellent problem-solving skills, detail oriented, analytical, results driven and have a high level of operational expertise. The ideal candidate should be a seasoned professional with the maturity, experience and skills required to manage a team, anticipate business needs, think strategically yet still has the flexibility to jump in and help out where needed.

What you'll do...

  • Manage Business Operations activities on a day-to-day basis, to increase efficiency, reduce cost and reduce errors.
  • Define and prioritize operational improvement & scalability projects based on business needs and oversee end-to-end implementation of these projects.
  • Support the delivery of exceptional customer experience and product quality through driving operational excellence and developing strong organizational standards & processes. Monitor campaigns for client KPIs, overall performance, and adherence to product / process guardrails.
  • Operationalize WMC Canada’s business growth strategy & drive a culture of continuous operational improvement.
  • Support the operational needs of our Sales, Marketing, Client Services, Product Development, and Product Delivery Teams – looking for ways to improve ways of working, investigate process gaps and resolve operational conflicts.
  • Key contributor to the operationalization of ad product strategy and implementation plan. Implement new workflows, perform process improvement reviews, assist in the commercialization of new ad solutions, measuring success of ad solution tests, pilots & implementations.
  • Lead in the development of organization wide service level agreements and maintain an executive level dashboard to track and measure performance of the agreed upon SLAs.


  • Bachelor’s degree or equivalent in operations management, business management or related technical field.
  • 5-10 years relevant work experience in project management, process engineering, and/or operations management.
  • Retail media experience preferably in an operations capacity.
  • Seasoned Project Management Professional.
  • Experienced with change management.
  • Strong experience with process mapping.
  • Any process or quality management certification would be an asset.
  • A passion for processes & operational excellence.
  • Highly analytical, organized, process-oriented, and results-focused.
  • Ability to manage multiple projects simultaneously, prioritize effectively, and deliver in a fast-paced environment.
  • Excellent interpersonal skills: ability to thrive in environments with multi-stakeholder communication needs and deep collaboration.
  • Possess both the business acumen and courage to make difficult, but necessary decisions and recommendations.
  • Strong Leadership and creative problem-solving skills.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

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