Community Manager and Content Creator - GTA Area

Decathlon arrived in Canada in 2018, with its first store opening in Brossard, Québec. Today, Decathlon Canada has over 1000 teammates, 11 stores, two distribution centers, and an e-commerce platform that services our mission: make the benefits of sports accessible to as many people as possible.

Do you want to make a difference in the lives of people around you? Join our team!

Responsibility. Vitality. Authenticity. Generosity.

Do you like to be active, alone or with family and friends? That's all it takes to work for us! You don't have to be an Olympic athlete. And as Decathlon is growing, there are many career development possibilities along the way! At Decathlon, there is no limit to your professional or personal ambitions.

• An opportunity to grow within the company (we even have our own school - Academy - training for personal or professional development).

• A company that cares about the environment by offering eco-conscious products and taking concrete actions to protect our planet.

• Discounts on products and the opportunity to test select products: we are convinced that you will become an ambassador of the company.

• Free access to our sports facilities.

• Privileged team moments and authentic relationships with teammates: we play as a team at Decathlon!

• Time for yourself (holidays, personal days and flexible hours).

• A complete insurance program starting at 30 hours a week of work (telemedicine, medical, dental and disability insurance).

• Green travel bonuses, a private share ownership program, contribution to an RRSP.

What you will do

• Community management: respond to comments, messages and reviews in a timely, tactful and thoughtful manner

• Interact regularly with communities, encouraging discussion and participation in order to increase customer engagement and satisfaction

• Create, write and post content (image and video) to drive engagement on Facebook, Instagram, TikTok, Linkedin, Pinterest, Spotify pages

• Produce and implement various content tactics

• Plan and manage the diffusion calendar for each platform in conjunction with the Social Media Specialist

• Act as the regional point of contact between the stores, to create content, collect quantitative/qualitative data, and share insights with them

• Be aware of current events, local trends and challenges in various sectors in order to make the brand shine

• Attend store events to create and share content

• Represent the brand to the community during in-store and out-of-store activations

• Develop and conduct community tactics in line with commercial policies and the country’s commercial calendar

What we are looking for

• Has a relevant academic background in communications, marketing, writing or journalism

• 4-5 years of experience in communications, marketing, digital media or journalism

• Excellent knowledge of social media, platform functionality and opportunities

• Has excellent knowledge of the physical activity and sports market in the region

• Previously created a community on social media (considered an asset)

• Experience creating photo and video content (a portfolio would be considered an asset

• Strong understanding of digital marketing, social media and the ever-changing trends of each platform

• Proficiency with the following tools/software: Google Trends, Google Analytics, Editing software, Photoshop/ Canva, Facebook Business Manager

• Experience in community management in the retail or e-commerce industry is considered an asset

• Analytical and problem solving skills

• Autonomy, crisis management and ability to work in a team

• Excellent organizational, time and priority management skills;

• Bilingual, both written and spoken

• Able to travel to the region regularly to visit stores and events

Assets

• High level of flexibility and adaptability

• Prior knowledge of the retail industry

• Good team spirit and an interest in sports

Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favor of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting based on personality and character.