Want to work with Canada's premier campus retailer?
Then, come and join our incredible Retail team!
Here's our Current Opening:
Position: Customer Service Manager – Course Materials
Reports To: Vice President, Retail
Number of Direct Reports: 3
Location: Koffler Bookstore, downtown Toronto
Here's what you'll be doing ….
This is a key role for our Retail organization. In this role, you will be responsible for the growth, innovation and profitability of our course material market business. It is key that you instill a culture of high customer focus in the text book team to deliver superior degrees of customer satisfaction.
Key Responsibilities include:
Education, Qualifications and Experience:
Knowledge, Skills and Attributes:
About our Retail Team
The University of Toronto Bookstore is a vibrant, dynamic, and engaging workplace with great perks such as discounts on nearly everything we sell and the best co-workers around. We're proud to be a leader in saving students money on textbooks through innovative programs such as our rental textbook program, our great selection of used textbooks, competitive pricing on textbooks and our price match guarantee. Our line of U of T branded clothing offers students, faculty and staff great value and a wide selection of brands including Roots, Nike and Adidas.
About University of Toronto Press
Our organization is steeped in a rich history (UTP was founded in 1901) and today is Canada's leading scholarly publisher and one of North America's premier academic presses. Our authors praise us for our commitment to quality and innovation and for our ability to successfully market books both in North America and around the world. We are honoured and proud that many of our books have received a number of awards.
Through the operation of several complementary divisions, it is our mission to publish exemplary works of scholarship, and to disseminate knowledge widely for the benefit of society. In addition to publishing books, we own and publish numerous high profile scholarly journals, distribute books to a broad range of other publishers through our warehouses in Toronto and Buffalo and operate highly regarded and successful campus stores for the University of Toronto.
We operate with mutual trust, respect, and integrity. We communicate in an open, honest, sensitive, and intelligent manner. We acknowledge the diversity, dignity, and worth of all individuals and respect their competencies and contributions. We seek continuous improvement, and foster an environment that encourages creativity and inspires people to make a difference. We are committed to making UTP a great place to work and grow!
Interested in Applying?
Please send your resume with a covering letter by April 20, 2018, to: **@*******.utoronto
Please indicate Customer Service Manager – Course Materials in the subject line and your salary expectations in the covering letter.
We truly thank all applicants for their interest in joining the Press, only those candidates considered for an initial interview will be contacted.
The University of Toronto Press encourages applications from all qualified candidates. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please contact Human Resources at the email above or 416.978-2239 ext. 2255.
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