Customer Experience Leader - Retail Trade

November 22 2019
Industries Vehicles (parts, sales, maintenance)
Categories Marketing, Communications, Public Relations, Sales, Business Development, Retail, Administration, Finance, Accounting, Marketing, Advertising
Montreal-Est, QC



UAP inc. Canadian company established since 1926, subsidiary of GPC (Genuine Parts Company), is the North American leader in the distribution of spare parts for automobiles (Napa Auto Parts) and heavy vehicles (Traction). Over the years, UAP has built its reputation by the quality of the business solutions offered in the industry and especially by the diversity and added value of its products and service. UAP is above all a team success, united in the same goal: excellence!


Customer Experience Leader - Retail Trade, NAPA Canada

As such, you will join the Marketing Group of the NAPA Automotive Division. This multidisciplinary team provides coverage of marketing strategies and programs at the web, digital and retail levels. As a Customer Experience Leader - Retail Trade, you will be responsible for a team dedicated to implementing and managing marketing standards, planograms, openings and redevelopments, and any other projects in Napa stores (575 ) across Canada.

Your mission will be to develop a sharper strategy regarding retail customer experience in terms of content, programs and deployment. For that, you will have to create partnerships with our operations, our product management team and our American parent company (GPC). Also, you will need to analyze and document the current results and gaps and evaluate the competition. Finally, an important focus will be on developing in-store skills.

Your profile

  • You must have approximately 7 to 10 years of experience in the retail industry including the delivery and deployment of major programs and projects.
  • You are very familiar with category management, marketing, creating planograms.
  • Also, you know how to drive change and influence skills development in a changing environment.
  • Finally, you must be a Bachelor in a relevant discipline and be perfectly bilingual.
  • In addition, you have excellent command of the Office suite and are very comfortable producing reports, analyzes and presentations.
  • Experience in the automotive field is not necessary.


Apply now! network