Salesforce Commerce Cloud Manager - Head Office

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DAVIDsTEA is a leading branded retailer and growing wholesaler of specialty loose leaf tea, offering a selection of signature blends, single-origin teas, and tea-related gifts and accessories through our e-commerce platform and 18 Canadian retail stores. Based in Montreal, we focus on innovative flavours, wellness-driven ingredients, and organic tea. We’re making tea fashionable and fun, and we pride ourselves on offering both the best possible service to our customers and a positive work environment for our employees!

About the role

We are looking for an Salesforce Commerce Cloud Manager to join our team!

The ideal candidate for this position is a knowledgeable and strong leader, detail oriented, has strong business acumen, time management and interpersonal communication skills. This ideal candidate will participate in major digital, mobile and omni-channel projects implementations and migration in conjunction with managing the growth of digital channels at DAVIDsTEA.

Sounds like you? Keep reading…

Responsibilities

• Align and execute all e-commerce activities, from marketing campaigns to digital projects to achieve and surpass objectives.
• Manage and implement the development, release and maintenance of web systems and services that supports the company's e-commerce business strategy
• Own & optimize the online customer experience to increase retention, conversion, and customer satisfaction KPI’s.
• Influence and execute digital best practices to ensure quality, productivity, customer satisfaction and e-commerce growth.
• Enhance the online performance through site analysis and metric reviews.
• Help drive up transaction rates by working closely to set growth KPIs, optimize assortment opportunities and share product recommendations based on customer purchasing metrics
• Help aggregate feedback and work closely with management team in developing software product strategy and roadmap updates to ensure we are building scalable solutions and helping retailers achieve success with a merchant lens.
• Managing web design, development and e-commerce system implementations that include infrastructure integration
• Write document requirements and formalize them from a marketing/digital perspective prior to handing off to IT team or System integrator provider
• Evaluate the feasibility of requests to determine if they fit within the overall roadmap
• Coach & develop your team of web merchandisers and web integrators while creating a good synergy with the marketing & product teams.
• Develop familiarity with DAVIDsTEA’s products and/or services, consumer demographics, points of competitive differentiation, and revenue/profit drivers.
• Ability to facilitate cross team collaboration both virtually and in person

So are YOU our next Salesforce Commerce Cloud Manager?

Requirements

• Bachelor's degree in Computer Science, Business Administration, or related discipline
• Minimum 8 years of experience in ecommerce
• Hands on experience with Salesforce Commerce Cloud and Salesforce Marketing Cloud
• Ability to understand HTML, CSS, and JavaScript
• Experience in project management an asset
• A demonstrated track record of building and scaling an e-commerce business
• Data driven, client centric decision making and capable of setting metrics and monitoring progress against objectives
• Team player and resilient in the face of challenges, ambiguity and change.
• Excellent verbal and written communication skills

Sound good? Then join us in our mission of making the world smile— one cup at a time.