e-commerce Manager (Montreal, QC)

Love your job!

Are you looking for an exciting new opportunity?

DAVIDsTEA is a leading branded retailer and growing wholesaler of specialty loose leaf tea, offering a selection of signature blends, single-origin teas, and tea-related gifts and accessories through our e-commerce platform and 18 Canadian retail stores. Based in Montreal, we focus on innovative flavours, wellness-driven ingredients, and organic tea. We’re making tea fashionable and fun, and we pride ourselves on offering both the best possible service to our customers and a positive work environment for our employees!

Job Summary

The E-Commerce Manager is a knowledgeable and strong leader, detail oriented, has strong business acumen, time management and interpersonal communication skills. This ideal candidate will participate in major digital, mobile and omni-channel projects implementations and migration in conjunction with managing the growth of digital channels at DAVIDsTEA.

Sounds like you? Keep reading…

Responsibilities

• Align and execute all e-commerce activities, from marketing campaigns to digital projects to achieve and surpass objectives.
• Manage and implement the development, release and maintenance of web systems and services that supports the company's e-commerce business strategy
• Own & optimize the online customer experience to increase retention, conversion, and customer satisfaction KPI’s.
• Influence and execute digital best practices to ensure quality, productivity, customer satisfaction and e-commerce growth.
• Enhance the online performance through site analysis and metric reviews.
• Help drive up transaction rates by working closely to set growth KPIs, optimize assortment opportunities and share product recommendations based on customer purchasing metrics
• Help aggregate feedback and work closely with management team in developing software product strategy and roadmap updates to ensure we are building scalable solutions and helping retailers achieve success with a merchant lens.
• Managing web design, development and e-commerce system implementations that include infrastructure integration
• Write document requirements and formalize them from a marketing/digital perspective prior to handing off to IT team or System integrator provider
• Evaluate the feasibility of requests to determine if they fit within the overall roadmap
• Coach & develop your team of web merchandisers and web integrators while creating a good synergy with the marketing & product teams.
• Develop familiarity with DAVIDsTEA’s products and/or services, consumer demographics, points of competitive differentiation, and revenue/profit drivers.
• Ability to facilitate cross team collaboration both virtually and in person

So, are YOU our next Ecommerce Manager?

Requirements

• Bachelor's degree in Computer Science, Business Administration, or related discipline
• 8 years of experience in ecommerce
• Hands on experience with Salesforce Commerce Cloud and Salesforce Marketing Cloud
• Ability to understand HTML, CSS, and JavaScript
• Experience in project management an asset
• A demonstrated track record of building and scaling an e-commerce business
• Data driven, client centric decision making and capable of setting metrics and monitoring progress against objectives
• Team player and resilient in the face of challenges, ambiguity and change.
• Excellent verbal and written communication skills

Sound good? Then join us in our mission of making the world smile— one cup at a time.

Fully remote option available for candidates outside of Montreal area.

DAVIDsTEA is passionate about Diversity and Inclusion and committed to building an inclusive positive work culture that fosters diversity, inclusion, and accessibility.

Please let us know if you require accommodation during the recruitment process.