Team Leader

October 24 2021
Industries Retail
Categories Retail, Store Operations - Management
Montreal, QC

We are looking for Boutique Team Leaders in our boutiques of the Greater Montreal Area. As a Boutique Team Leader, you will be the ambassador of the Nespresso brand within the boutique! You will be responsible for taking orders, understanding, and satisfying customer needs, listening, informing and proposing solutions to customer problems.

What are the advantages of joining us?

  • Great benefits that start on day one;
  • Incentive Plan;
  • Monthly Coffee credit;
  • Excellent training and development programs;
  • Coaching and mentoring environment;
  • Opportunities to grow within the company.

Your responsibilities will include:

  • Provide guidance on following the Mystery Shopper scripts;
  • Nessoft, Machine, & Coffee Training to new employees;
  • Return management, Cash handling, and Tax-exempt procedures;
  • Set training agenda for on-boarding new employees;
  • Communicates a clear understanding of the Company's values;
  • Assist Manager in setting work schedules;
  • Develop a schedule for the staff to assist in Boutique daily tasks responsibilities;
  • Provide employee recognition for team success;
  • Ensure boutique is in stock with all supplies;
  • Submit & process stock transfers, process returns;
  • Understanding of Boutique Budget for Decoration and Tasting products;
  • Report stock deficiencies to manager;
  • Prepare and review daily and weekly reporting on machine and capsule sales.

We are looking for:

  • 2 years of training in customer service & sales;
  • Excellent communication skills;
  • Experience in team management;
  • Good knowledge of Microsoft Office;
  • Priority management, good analytical skills, and attention to detail;
  • Strong interest in our product and in coffee, an asset;
  • Bilingual in English and French.

Interested in joining our team?

We will be considering applicants as they apply, so please don't delay in submitting your application. Apply now!

Apply now!

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