Guest Services Representative

October 15 2018
Industries Real Estate
Categories Customer Service, Call Centres, Retail, Customer Service, Call Centres, Retail, Customer Service, Call Centres, Retail, Store Operations - Associate
Sherbrooke, QC

Ivanhoé Cambridge develops and invests in high-quality real estate properties, projects and companies that are shaping the urban fabric in dynamic cities around the world. It does so responsibly, with a long-term view to generate optimal, risk-adjusted returns. Ivanhoé Cambridge is committed to creating living spaces that foster the well-being of people and communities, while reducing its environmental footprint.

Vertically integrated in Canada, Ivanhoé Cambridge invests internationally alongside strategic partners and major real estate funds that are leaders in their markets. Through subsidiaries and partnerships, the Company holds interests in more than 1,000 buildings, primarily in the residential, office, retail, industrial and logistics sectors. Ivanhoé Cambridge held more than C$60 billion in assets as at December 31, 2017, and is a real estate subsidiary of the Caisse de dépôt et placement du Québec (cdpq.com), one of Canada's leading institutional fund managers. For more information:  ivanhoecambridge.com

Department: Carrefour de l'Estrie

Position type: Seasonal - Part Time

Specific accountabilities

Enthusiastically and consistently delivers on the Ivanhoe Cambridge mission of "Continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience." The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner.

  • Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities and comfort tools;
  • Proactively seek opportunities to create memorable customer interactions assist customers and provide excellent service at Guest Services Kiosk;
  • Interact with shoppers and retailers in a courteous and efficient manner;
  • Sell shopping centre gift cards and balance sales to transactions;
  • Project a positive attitude over the telephone and in person;
  • Develop and maintain strong relationships with retailers and educate them about the centre's services;
  • Assist guests by providing directions/information, answering questions, and performing other centre specific services;
  • Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gift or store suggestions based on the shopper's needs;
  • Conduct all service functions of the Customer Relations/Guest Services kiosk;
  • Assist the Marketing Director with promotional events in the areas of ballot distribution/collection/sorting, Gift with Purchase's;
  • Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan;
  • Participates in special projects and assumes other duties and responsibilities as assigned;
  • Carry out all other related tasks.

Key requirements

  • High school diploma;
  • At least 2 years of customer service experience preferred;
  • Positive attitude and a strong desire to provide excellent customer service;
  • Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers and all the shopping centre personnel;
  • Must be able to work in a fast-paced environment, with the ability to multi-task while maintaining a high level of professionalism;
  • Strong written and oral communication skills in French and in English;
  • Conflict resolution/management skills;
  • Must be friendly, approachable, proactive and solution focused;
  • Computer skills;
  • This is a seasonal position and must be flexible and able to work weekends, nights and holidays.
  • Must be available the entire month of December.

You have everything to gain!

When you join the Ivanhoé Cambridge team, you are eligible for employment benefits and a pension plan that are among the best in the industry. Our many health and wellness programs encourage you to balance your work and personal lives and fulfil your desire for social involvement, while maintaining a healthy lifestyle. At Ivanhoé Cambridge, you will have many opportunities to develop your skills and thrive professionally, in Canada or elsewhere in the world. Our initiatives aimed at creating an exceptional working environment that inspires our employees to give the best of themselves elevated Ivanhoé Cambridge into the ranks of Canada's 50 Best Employers100 Top Employers and 10 Most Admired Corporate Cultures.

Apply now!

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