Inside Sales Associate

Job summary

Process customer sales orders accurately, respond to inquiries about pricing, availability, delivery, and non-complex technical information, and escalate complex requests or complaints as needed. Promote complementary, substitute, and specially priced products, follow up on quotes and reserve orders, report customer activity, and maintain current product knowledge.

Job details

INSIDE SALES ASSOCIATE COMMERCIAL DISTRIBUTION FULL-TIME, IN OFFICE OTTAWA, ONTARIO Are you skilled at turning complex product knowledge into clear, confident recommendations? Do you take pride in accuracy and detail, knowing your work directly impacts customer satisfaction? The Company Our client is a leading supplier/distributor, catering to both wholesale and retail customers. Renowned for their exquisite range and commitment to exceptional service, they've established a reputation for providing top-tier products in the industry. Company Perks and Rewards Competitive Salary ($60K-$66K base) 3 Weeks’ Vacation RRSP Matching & Generous Benefits Profit sharing (typically $2,000.00 – $3500.00 per year) Ample growth opportunities The Job! As the Inside Sales Associate, you will receive customer sales orders via various authorized means available to customers by the organization. Your key responsibilities will include the following: Ensure the accurate entry into the system of all information required for order picking and delivery, in accordance with established procedure. Contact customers directly to request supplemental information as needed. Receive customer requests for information, including but not limited to pricing, availability and delivery. Respond to customer or forward the request, in accordance with established procedures. Receive requests for non-complex technical information from customers. Determine the needs of the customer, conduct research as necessary and provide information to the customer in a timely manner. Escalate complex requests in accordance with established procedures. Address minor customer complaints or escalate issues for next level resolution in accordance with established procedures. Responsible to actively use selling techniques to increase sales through use and promotion of complementary and/or substitution products and specially priced items. Contact customers regarding products and pricing as required/requested. Report on customer activity to the department manager. Maintain up to date knowledge of the Company’s product offering. Follow-up with customers regarding reserve orders and quotes as directed by the department manager. What you bring to the job You are someone who is an analytical thinker with sound problem-solving skills and attention to detail. You also come with: College diploma in a relevant field and 1 year work experience. Ideal industries, Plumbing, HVAC, distribution, wholesale, construction, retail, electrical. Strong communication and interpersonal skills with the ability to build positive customer relationships. Proficient in interpreting plans, estimates, and technical product information. Demonstrated tact, diplomacy, and ability to work effectively under pressure. Adaptable, motivated, and diligent, with a commitment to continuous learning of company products. Candidates with project coordination experience in construction will be given preference Qualified job seekers are asked to apply with attention to Gregory Lienhart. Reference #13954. Expected Compensation: CAD $60,000.00 - $66,000.00 per annum. Existing Position Vacancy: Yes I really look forward to hearing from you, but please understand that I will only be contacting those that are applicable for the role! Options Consulting Solutions is an equal opportunity employer and welcomes applications from all individuals. Applicants selected for an in-person interview will be asked whether specific accommodations are needed to support a personal disability. You can also find more jobs that may be suited to you on the Options Consulting Solutions Indeed and LinkedIn pages. Follow us on Facebook for job searching tips and other updates.

What you’ll do

Process customer sales orders accurately, respond to inquiries about pricing, availability, delivery, and non-complex technical information, and escalate complex requests or complaints as needed. Promote complementary, substitute, and specially priced products, follow up on quotes and reserve orders, report customer activity, and maintain current product knowledge.

Requirements

A relevant college diploma and at least one year of work experience are required; experience in plumbing, HVAC, distribution, wholesale, construction, retail, or electrical industries is relevant. Candidates should have strong communication and problem-solving skills, attention to detail, the ability to interpret plans and technical product information, and project coordination experience in construction is preferred.

Benefits

• Three Weeks' Vacation
• RRSP Matching
• Generous Benefits
• Profit Sharing
• Growth Opportunities

Listed skills

• Customer service · Preferred
• Product Knowledge · Preferred
• Communication · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Project Coordination · Preferred
• Time management · Preferred
• adaptability · Preferred
• working under pressure. · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Order Entry Accuracy
• Customer Service
• Sales Techniques
• Product Knowledge
• Technical Product Information
• Plan Interpretation
• Pricing and Availability Research
• Customer Relationship Building
• Communication
• Problem-Solving
• Attention to Detail
• Project Coordination
• Complaint Resolution
• Time Management
• Adaptability
• Working Under Pressure

Job areas

• Sales
• Customer Service & Support
• Retail
• Construction
• Logistics