Retail Sales Associate

Job summary

Assist customers with jewellery selections, provide recommendations and estimates, and process sales accurately using POS systems. Maintain attractive displays, create social media content, follow security procedures, build customer relationships, and support daily store operations.

Job details

Company Description Punjab Jewellers is a trusted jewellery store in Brampton, Ontario, with over 35 years of experience specializing in 22K gold and diamond jewellery. We offer a wide selection of jewellery for men and women alongside bridal collections and provide various jewellery services. Role Description Punjab Jewellers is seeking a motivated and reliable Retail Sales Associate to join our team in Brampton, Ontario. The role involves assisting customers with jewellery selections and sales while maintaining store displays and supporting daily operations. The ideal candidate is customer-focused and detail-oriented with strong communication skills and the ability to work effectively in a team. Responsibilities Welcome customers and understand their needs to provide suitable product recommendations and excellent customer service. Present jewellery and prepare estimates while using basic math skills and POS systems to process sales transactions accurately. Assist with managing the store’s social media accounts by creating engaging content and promoting jewellery collections online. Build lasting customer relationships to encourage repeat business. Maintain clean and attractive jewellery displays to ensure products are properly organized and presented. Follow store security procedures to ensure jewellery is handled safely and properly accounted for. Support team members with daily store operations and assist with opening and closing procedures. Communicate effectively with customers in English, Punjabi and/or Hindi to provide a welcoming shopping experience. Respond to customer inquiries through phone calls and WhatsApp in a professional and timely manner. Work efficiently in a fast-paced retail environment while managing multiple responsibilities effectively. Requirements Previous experience in retail sales with strong customer service and communication skills. Experience handling cash transactions using basic mathematical skills and familiarity with POS systems Experience creating social media content with the ability to produce high-quality photography and videography. Flexibility to work weekends and holidays and stand for extended periods. Ability to communicate fluently with customers in both English and Punjabi is required. Fluency in Hindi is considered an asset. A high school diploma or equivalent. Applicants must have a valid Level 2 Criminal Record and Judicial Matters Check completed before applying for this position. Employment Details Position: Retail Sales Associate Job Type: Full-time Location: Brampton, Ontario Work Location: In-person

What you’ll do

Assist customers with jewellery selections, provide recommendations and estimates, and process sales accurately using POS systems. Maintain attractive displays, create social media content, follow security procedures, build customer relationships, and support daily store operations.

Requirements

Applicants need previous retail sales experience, strong customer service and communication skills, cash-handling and POS familiarity, and the ability to create quality photography and videography. A high school diploma or equivalent, fluency in English and Punjabi, flexibility to work weekends and holidays, and a valid Level 2 Criminal Record and Judicial Matters Check completed before applying are required; Hindi is an asset.

Listed skills

• Customer service · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Teamwork · Preferred
• Multitasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail Sales
• Customer Service
• Product Recommendations
• Jewellery Sales
• Cash Handling
• Basic Mathematics
• POS Systems
• Social Media Content Creation
• Photography
• Videography
• Customer Relationship Building
• Visual Merchandising
• Jewellery Security
• Communication
• Teamwork
• Multitasking

Job areas

• Retail
• Sales
• Customer Service & Support
• Marketing