Customer Service Agent - Retail

Who we are? Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products. Our customers – Over 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial woodworking, as well as hardware retailers including large renovation centers. Our team – 3,200 people, of which nearly half are dedicated to sales and marketing and over 50% are Richelieu shareholders. How about joining a leading company in specialty hardware in North America, publicly traded and with continuous growth for 50 years! Richelieu Hardware is looking for a Customer Service Agent - Retail for the Trans-World Distributing (Div. of Richelieu Hardware Canada), Dartmouth, NS More specifically, the main responsibilities of the position are to: * Service and sell products to walk-in contractors and retail customers * Priority is to be at the counter to serve the needs of the customer and to ensure the counter is adequately staffed from open until close. * Develop and maintain positive relationships with customers and ensure that their needs are met, and their concerns are addressed. * Ensure accuracy of sales transactions * Assist customers with product selection * Ensure that the sales counter area and showroom are clean, organized, and stocked with products. * Participate in product training sessions. * Maintain a safe and healthy work environment for all employees and customers. * Assist other counter staff during scheduled breaks and lunch periods. * Assist with sales order picking. Requirements : * High school diploma or equivalent. * Experience in industrial/retail sales. * Proficient in computers (Will train on Transworld specific systems) * Knowledge of industrial fasteners and hardware preferred. The ideal candidate is a person who… * Ensure counter staff has your support, this means being always visible for customer service. * At month end all running slips are to be collected, reviewed for accuracy, and forwarded to the Senior Sales Coordinator for invoicing. * Assist with daily order picking * Ensure inventory levels are adequately maintained in the showroom. * Ensure all pickup orders created for the day are processed by days end. Using additional assistance from other counter staff when available. * When necessary, provide order picking assistance to the warehouse staff. * Assist with general warehouse duties; shipping, receiving, stock placement, cycle counting, shelf maintenance. * Assist the inside sales team with the phones only when required. They will provide the training. * What we offer * A Canadian flagship: As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great reputation. * A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment. * Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all. * Competitive compensation: We offer competitive base compensation based on the market. * Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders. * Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance. * Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers. * Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees. Are you interested in this position? We invite you to visit our corporate website at https://www.richelieu.com/emplois [https://www.richelieu.com/emplois] to submit your We thank all candidates for their interest, however, we will only communicate with candidates selected for the pre-selection process.

The Customer Service Agent is responsible for serving walk-in contractors and retail customers at the counter while ensuring sales accuracy and showroom organization. Additionally, the role involves assisting with order picking, warehouse duties, and maintaining positive customer relationships.

Candidates must have a high school diploma or equivalent and experience in industrial or retail sales. Proficiency in computers and knowledge of industrial fasteners and hardware are preferred.

• Competitive compensation • Opportunity to become a shareholder • Work-life balance • Career opportunities • Continuing education

• Customer servicePreferred
• Warehouse operationsPreferred
• SalesPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales
• Order picking
• Inventory management
• Computer proficiency
• Hardware knowledge
• Relationship management
• Sales transactions
• Warehouse operations
• Shipping and receiving
• Cycle counting
• Product training
• Inside Sales
• Market Opportunities
• Shipping And Receiving
• Customer Service
• Cycle Counting
• Warehousing
• Leadership
• Marketing
• Invoicing
• Order Picking
• Renovation
• Retail Sales
• Showrooms
• Woodworking

• Customer Service & Support
• Retail
• Sales
• Logistics
• Manufacturing
• Customer Service Representative/Agent
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week