Assistant Store Manager

Job summary

Communicate sales objectives, motivate and coach the sales team, and ensure customers receive excellent and consistent service. Partner with the Store Manager and management team on the annual operating budget and control expenses, scheduled hours, and inventory while supporting smooth store operations.

Job details

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve. We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors. You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. So, if you’re looking to do what you love, we could be a perfect match. By joining the RONA family, you’ll enjoy many benefits, such as: An inclusive and safe working environment Promotion of work-life balance Exclusive employee discounts Benefits: insurance (certain conditions apply), annual salary review, etc. Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy services Opportunities for advancement within the company An employer that’s involved in the community Teamwork and ongoing training A comprehensive training program for all new hires A student incentive program And much more! Become the driving force behind our success at Rona! By guiding our Sales team towards excellence, you'll be able to set ambitious goals, motivate with passion and build lasting relationships with our customers. Join us to transform the customer experience and make a difference in a dynamic environment. Your role: Clearly outline and communicate sales objectives and expectations to all team members on a daily basis Motivate and influence sales performance with positive feedback and recognition Build strong and lasting relationships with our retail, professional and commercial customers Encourage store team to provide excellent customer service to all RONA customers ensuring that they have a unique and consistent customer experience Provide opportunity for training, including vendor demos, and follows up on RONA training programs Develop, with the Store Manager, the annual operating budget; collaborate with the management team to control expenses by managing scheduled hours, inventories, overhead, and all other store expenses Other related tasks to ensure the store runs smoothly What we're looking for: 3 years in a leadership role – proven ability to lead a team by promoting and sustaining a culture of sales and service through effective communication Ability to motivate, train, and coach others to a higher level of success and accountability Flexible availability based on store needs (includes evenings and weekends) High sense of urgency and drive; able to set priorities and deliver results within deadlines Exemplary listening, communication and interpersonal skills Proficiency in Microsoft Office Suite If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs. RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.

What you’ll do

Communicate sales objectives, motivate and coach the sales team, and ensure customers receive excellent and consistent service. Partner with the Store Manager and management team on the annual operating budget and control expenses, scheduled hours, and inventory while supporting smooth store operations.

Requirements

Requires at least three years of leadership experience and the ability to lead, motivate, train, and coach a team while sustaining a culture of sales and service. Candidates should have flexible availability for evenings and weekends, strong communication and interpersonal skills, a high sense of urgency, and proficiency in Microsoft Office Suite.

Benefits

• Inclusive And Safe Working Environment • Work-Life Balance • Employee Discounts • Insurance • Annual Salary Review • Telemedicine • Career Advancement Opportunities • Teamwork • Ongoing Training • Comprehensive Training Program • Student Incentive Program

Listed skills

• Customer service · Preferred
• Training · Preferred
• interpersonal skills · Preferred
• Communication · Preferred
• Prioritization · Preferred
• Coaching · Preferred
• Team Leadership · Preferred
• Inventory management · Preferred
• Microsoft Office Suite · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales Leadership
• Team Leadership
• Customer Service
• Motivation
• Training
• Coaching
• Communication
• Interpersonal Skills
• Active Listening
• Sales Performance Management
• Budget Development
• Expense Management
• Inventory Management
• Prioritization
• Microsoft Office Suite

Job areas

• Retail
• Management & Leadership
• Sales
• Customer Service & Support