Sales Associate

Job summary

Welcome clients, present jewellery, explain product features, and guide purchase decisions while delivering exceptional service. Process transactions, maintain records and inventory displays, assist with custom orders and after-sales inquiries, and help keep the store clean, secure, and inviting.

Job details

Company Description Shimoon Jewellers is a family-owned business with a goldsmithing heritage that spans more than 126 years. The company is dedicated to fine jewellery as a craft, emphasizing precision, dedication, and pride in every piece. Each creation reflects techniques refined over generations, where time, care, and attention to detail are central to the process. Team members join a culture that values craftsmanship, quality, and long-term relationships with clients. Role Description The Sales Associate role is a full-time, on-site position based at Shimoon Jewellers in Calgary, AB. Day-to-day responsibilities include welcoming clients, presenting jewellery pieces, providing product information, and guiding clients through purchase decisions with a focus on exceptional service. The Sales Associate will handle sales transactions, maintain accurate records, and support inventory management, including displaying and organizing merchandise. This role also involves learning the unique features of each piece, assisting with custom orders, and contributing to a clean, secure, and inviting store environment. Collaboration with goldsmiths and other team members to support client inquiries and after-sales service is an important part of the role. Qualifications Strong customer service, relationship-building, and interpersonal skills to engage clients and support a premium in-store experience. Sales and retail experience, including comfort with point-of-sale systems, basic cash handling, and meeting sales goals. Attention to detail, reliability, and organizational skills to manage displays, inventory counts, and accurate documentation. Clear spoken and written communication skills, with the ability to explain jewellery features, materials, and care instructions. Interest in jewellery, luxury goods, or craftsmanship, with willingness to learn about goldsmithing traditions and product lines. Ability to work on-site in Calgary, AB, including weekends or evenings as required, and to stand for extended periods. Previous experience in jewellery or luxury retail is an asset but not required; training will be provided for the right candidate. High school diploma or equivalent; additional education in business, retail, or design is considered an advantage.

What you’ll do

Welcome clients, present jewellery, explain product features, and guide purchase decisions while delivering exceptional service. Process transactions, maintain records and inventory displays, assist with custom orders and after-sales inquiries, and help keep the store clean, secure, and inviting.

Requirements

The role calls for strong customer service, interpersonal, communication, organizational, and attention-to-detail skills, along with retail sales experience and comfort using point-of-sale systems and handling cash. An interest in jewellery or craftsmanship and a high school diploma or equivalent are expected; jewellery or luxury retail experience is an asset but not required, and training is provided.

Listed skills

• Customer service · Preferred
• Relationship Building · Preferred
• interpersonal skills · Preferred
• Point-of-sale systems · Preferred
• Cash handling · Preferred
• Attention to detail · Preferred
• Organization · Preferred
• Communication · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Relationship Building
• Interpersonal Skills
• Retail Sales
• Point-of-Sale Systems
• Cash Handling
• Sales Goal Achievement
• Attention to Detail
• Organization
• Communication
• Jewellery Product Knowledge
• Inventory Management
• Recordkeeping
• Merchandise Display
• Custom Order Support
• After-Sales Service

Job areas

• Retail
• Sales
• Customer Service & Support