Full Time Store Manager (Optical): Markham, ON

Job summary

The Store Manager is responsible for overseeing daily retail operations, including staffing, inventory management, and ensuring compliance with healthcare regulations. They will also lead, coach, and develop the optical team to deliver an exceptional customer experience and meet performance targets.

Job details

Location: 5000 Highway 7, Unit #1106, Markham Ontario, L3R4M9 Hours: (25-37.5) hours per week, based on business needs. Evening and weekend work required. Welcome to Specsavers – where we’re not just about eyecare and eyewear, but changing lives through better sight. Ranked the 5th Best Workplace™ in Canada and 12th globally by Great Place to Work®, we’re proud of our optometrist-owned model that makes high-quality, eyecare and eyewear accessible to all Canadians. Founded 40 years ago in the UK by visionary husband and wife optometry duo Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations. In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we’ve been scaling rapidly, now with over 270 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we’re transforming the way Canadians experience eyecare. If you’re passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight. What You’ll Do As a Store Manager at Specsavers, you’ll play a key role in helping customers see and feel their best. You’ll run the daily retail operations of Specsavers’ store. As the leading supervisor, you’ll partner closely with the store’s retail and clinical team and manage the team to deliver an outstanding customer journey end-to-end, surpassing customers’ expectations time after time. You’ll be responsible for overseeing, coaching, and developing team members on all aspects of product selection, sales techniques, problem-solving and service. You’ll be part of our mission to deliver exceptional eye care to everyone, while supporting customers with personalized advice and championing the quality and standards that Specsavers is renowned for. Key Responsibilities Manage daily operations of the store, including staffing, scheduling, inventory management, and customer service. Ensure compliance with industry standards, healthcare regulations, and internal Specsavers policies. Train, mentor, and develop optical staff to enhance technical and customer service skills. Foster a high-performance culture through coaching, motivation, and clear goal setting. Collaborate with optical and retail teams to deliver integrated customer care. Analyze store performance metrics and implement strategies for continuous improvement. Uphold Specsavers’ values and brand standards in all aspects of store operations. Oversee selection and procurement of optical products to maintain a diverse, high-quality inventory. Maintain strong knowledge of frames, lenses, treatments, and current promotions to inform and educate customers. Provide education on eyewear options and ensure an exceptional experience. What We’re Looking For Be registered with the College of Opticians and hold a valid Dispensing Optician License in your province. Have experience managing store operations and optimizing business performance by creating a vision of success, handling potential complaints and grievances with care, analyzing management reports and managing the day-to-day running of the store effectively. Have the ability to lead and motivate a team to achieve excellent technical standards, creating and celebrating WOW moments and delivering experiences that transcend customers’ expectations. Ability to thrive in a fast-paced retail environment, staying organized and composed under pressure. Reliability and flexibility to work retail hours Surpass expectations by exceeding performance targets using key performance indicators toincrease sales, minimize costs and maximize profits, all while keeping in mind that our most important KPI is customer satisfaction. Motivated by building long-term customer relationships, embracing Specsavers’ Customer Experience model that prioritizes lasting connections over short-term results Must be legally eligible to work in Canada. Specsavers is unable to provide support for immigration or permanent residency applications. Compensation: $20/hour Speccies’ Benefits Vacation: 3 weeks of paid vacation (prorated for hours worked) Extra Time Off: 1 day of paid Birthday Leave and 1 day of Volunteer Leave each year Vision Care: Enjoy 2 free pairs of glasses or a 12-month supply of contact lenses annually Friends & Family Discounts: 4 vouchers per year, each offering 25% off Health & Dental Coverage: Comprehensive coverage starting on your first day (full-time only) Health Care Spending Account (full-time only) Employee Assistance Program: Confidential support for mental health, financial, and personal well-being Career Growth: Ongoing investment in your professional development and advancement Behaviours We Value Collaborative: We work together as one Specsavers to deliver on our purpose Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making Compassionate: We care, support, and help each other Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people and for the long term We hope that in applying with us, you value these things as well! Equal Opportunity Employer At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team. Accessibility and Accommodations We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process, please let us know by contacting us at careers.ca@specsavers.com . We will work with you to meet your needs and ensure a fair and equitable experience. #LI-ED1 #LI-Onsite

What you’ll do

The Store Manager is responsible for overseeing daily retail operations, including staffing, inventory management, and ensuring compliance with healthcare regulations. They will also lead, coach, and develop the optical team to deliver an exceptional customer experience and meet performance targets.

Requirements

Candidates must be registered with the College of Opticians and hold a valid Dispensing Optician License in their province. Previous experience in store management and the ability to lead a team in a fast-paced retail environment are required.

Benefits

• Paid vacation • Birthday leave • Volunteer leave • Vision care • Friends and family discounts • Health and dental coverage • Health care spending account • Employee assistance program • Professional development

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Regulatory Compliance · Preferred
• Team Leadership · Preferred
• Inventory management · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Store management
• Retail operations
• Staff scheduling
• Inventory management
• Customer service
• Team leadership
• Coaching and development
• Performance metrics analysis
• Optical product knowledge
• Sales techniques
• Problem-solving
• Regulatory compliance
• Retail Operations
• Business Metrics
• Courage
• Workplace Inclusivity
• Industry Standards
• Management Reporting
• Curiosity
• Compassion
• Goal Setting
• Mental Health
• Decision Making
• Customer Service
• Procurement
• Contact Lenses
• Continuous Improvement Process
• Discounts And Allowances
• Employee Assistance Programs
• Experimentation
• Optometry
• Sales
• Selling Techniques
• Inventory Management
• Problem Solving
• Key Performance Indicators (KPIs)
• Operations
• Performance Metric
• Coaching
• Retail Sales
• Technical Standard
• Visionary
• Scheduling
• Reliability

Job areas

• Retail
• Management & Leadership
• Healthcare
• Customer Service & Support
• Sales
• Optical Manager/Optician
• Retail Store Manager
• Shop Supervisors
• First-Line Supervisors of Retail Sales Workers