Store Manager

Job summary

The Store Manager is responsible for managing personnel, cultivating long-lasting customer relationships, and overseeing store operations to ensure optimal performance. They must also promote parts and service growth while maintaining company standards and values.

Job details

Job Details: Job Location: Lethbridge - Lethbridge, AB, Salary Range: Undisclosed, Building strong relationships with our customers goes far beyond having the parts they need or reducing their down time. It’s about understanding the entire customer journey; starting with what they experience from the moment they start thinking about buying a part or requesting technical support, and ending when they receive an invoice and pay us. We must make that “journey” as straightforward, transparent, and efficient as possible. It must be a journey each customer looks forward to making again. Key Responsibilities 1. Employees: Manage personnel in all stages of employment by: Hiring top talent Ensuring employees are receiving the training needed to be successful Holding regular one on ones with each employee to coach, mentor, remove roadblocks, set expectations, provide feedback, and discuss career development Resolving major performance issues through disciplinary actions, and terminations as needed 2. Customers: Cultivate long-lasting relationships, develop trust, and be a true consultant to Customers by: Visiting Customers on a regular basis with Machine Salesmen, Customer Service Representatives, and Service Technicians on Sales Visits, Machine Setups, and Service Calls Being available and approachable so all Customers feel they can bring up questions and concerns Resolving Customer concerns and issues quickly with impeccable follow-up, keeping the Customer informed and updated at all times 3. Store Operations: Monitor metrics and reports provided by Aftersales Operations and Analytics to ensure the Store is running at optimal levels by: Keeping Inventory “healthy” Ensuring Spudnik Aftersales Standard Operating Procedures are being followed Maintaining the cleanliness and organization of the Store to expected levels Meeting or exceeding Spudnik’s expectations of Premium Partners including having sufficient Service Techs trained, maintaining enough Parts Inventory, completing Warranty and Service Bulletins in a timely manner, etc. 4. Dealers: Manage the performance of assigned Premium Partners by: Conducting regular visits to Premium Partners to actively promote parts and service to ensure steady growth in sales, margin, and market share from year to year in each area Monitoring metrics and reports provided by Aftersales Analytics and Operations, and making necessary plans with the Premium Partner to correct any gaps in performance 5. Grow the Business: Actively promote parts and service with new products and programs to ensure steady growth in sales, margin, and market share from year to year in the area. Model company values – We listen, We walk our talk, We challenge tradition, We do the right thing, We work safe. Other duties and responsibilities may be assigned as necessary. Qualifications: Proven leadership and team management experience. Strong interpersonal and communication skills. Ability to coach, mentor, and develop individuals and teams. Familiarity with inventory, service, and sales operations. Proficient in analyzing business performance metrics and reports. Experience in conflict resolution and performance management. Comfortable with CRM and ERP systems or similar business software. Prolonged periods of sitting or standing at a desk and working on a computer. Regular lifting, carrying, pushing, or pulling of materials weighing up to 50 lbs, performed safely and as part of normal duties.

What you’ll do

The Store Manager is responsible for managing personnel, cultivating long-lasting customer relationships, and overseeing store operations to ensure optimal performance. They must also promote parts and service growth while maintaining company standards and values.

Requirements

Candidates must have proven leadership and team management experience along with strong interpersonal and communication skills. Proficiency in analyzing business metrics and familiarity with CRM and ERP systems are required for this role.

Listed skills

• Inventory management · Preferred
• Conflict Resolution · Preferred
• Coaching · Preferred
• CRM Systems · Preferred
• ERP systems · Preferred
• Communication Skills · Preferred
• Leadership · Preferred
• Operations Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Personnel Management
• Customer Relationship Management
• Inventory Management
• Performance Management
• Conflict Resolution
• Business Metrics Analysis
• Coaching
• Mentoring
• Sales Promotion
• CRM Systems
• ERP Systems
• Communication Skills
• Leadership
• Strategic Planning
• Operations Management
• Retail Operations
• Business Metrics
• Machine Setup
• After Sales Support
• Business Software
• Cleanliness
• Customer Service
• Communication
• Enterprise Resource Planning
• Sales
• Standard Operating Procedure
• Inventory Control Systems
• Invoicing
• Market Share
• Operations
• Relationship Building
• Sales Operations
• Team Management
• Bulletins

Job areas

• Management & Leadership
• Retail
• Customer Service & Support
• Sales
• Manufacturing
• Store Manager
• Retail Store Manager
• Shop Supervisors
• First-Line Supervisors of Retail Sales Workers