Retail Sales Associate — Full-time/Part-time Contract

Job summary

You will provide high-touch luxury retail service to customers while managing sales, inventory, and the visual presentation of the kiosk. Additionally, you will process transactions and report sell-through patterns and customer feedback to the brand team.

Job details

About Steff Eleoff Steff Eleoff is a Toronto jewelry brand making sculptural pieces that sit somewhere between the gallery and the body. Every design starts as a drawing and is produced by hand. This fall we're opening two retail activations in Yorkdale Shopping Mall and Yorkville — a series of kiosks inside a high-traffic luxury retail environment, running from October through the holiday season, presenting our FW26 collection alongside our best sellers. The role You are the brand on the floor. This is a contract retail role starting October 2-29, then November 12-December 12. You'll sell a 50-piece assortment that spans our FW26 collection, tech ring covers, and best sellers. What you'll do Sell to a luxury retail customer, with unhurried, high-touch service that meets the standard of the host environment Build multi-piece sales Capture customer emails and contact details Process transactions accurately and reconcile daily Take special orders and follow them through to the customer Maintain the vitrine to a luxury standard — merchandising, restocking, cleaning, daily counts Report customer reactions, objections, and sell-through patterns back to the brand team each week What you bring 2+ years selling in premium or luxury retail; jewelry, watches, or accessories preferred, and experience in a department store or concession environment is a strong advantage Comfort with a considered sell at a $300–$600 price point The ability to learn a technical product and explain it plainly, without losing the design story Precision with transactions, inventory counts, and paperwork Availability for holiday retail hours — evenings, weekends, and peak weeks and Thanksgiving. Comfort standing for full shifts in a compact kiosk footprint Ability to work at both Toronto locations, Yorkdale Shopping Mall and Yorkville. Details Contract position. Product training before opening. Reports to CMO. Strong performers will be considered first for future activations and permanent retail roles.

What you’ll do

You will provide high-touch luxury retail service to customers while managing sales, inventory, and the visual presentation of the kiosk. Additionally, you will process transactions and report sell-through patterns and customer feedback to the brand team.

Requirements

Candidates must have at least 2 years of experience in premium or luxury retail, preferably in jewelry or accessories. You must be available for holiday hours, including evenings and weekends, and be capable of working at both Toronto locations.

Listed skills

• Customer service · Preferred
• Inventory management · Preferred
• Product Knowledge · Preferred
• Sales Reporting · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Luxury retail sales
• Customer service
• Merchandising
• Inventory management
• Transaction processing
• Product knowledge
• Sales reporting
• Jewelry sales
• High-touch service
• Communication

Job areas

• Retail
• Sales
• Customer Service & Support