Retail Senior Sales Associate

Job summary

Manage the end-to-end customer experience across retail, rental, and custom clothing segments while driving store sales metrics. Act as the manager on duty when needed to lead staff and ensure operational expectations are met.

Job details

Our Senior Retail Sales Consultant is responsible for all aspects of the customer experience within multiple businesses (retail, rental, custom, and omni-channel). This position would be a temporary flex key holder in the capacity of the manager on duty, in times of need. What You Bring: · Customer service – or as we call it – culture of customer-obsession by being customer-ready and delivering a world-class experience every day. · Desire to learn and adapt to new programs. · Ability to work well and consult with retail sales associates at all levels and contribute to a positive work environment. To be successful in this role you will: · Engage as a member of a high-performing team through trust, commitment, and a focus on results. · Build a relationship with your customer from greeting through post-sale contact. · Consistently demonstrate the benchmark selling techniques for retail sales, custom clothing sales, and special occasion rentals. · Continuously encourage and participate in team selling and positively impact the achievement of the store sales volume and metrics goals. · Assist with visually merchandising, set up, and other store-related projects, as well as conducting merchandise stock counts. · Handle the cash register, as a cashier, at the point of sale in the store. · Partners with Store management team to lead store staff to achieve sales, service, and operational expectations when temporarily assigned as the manager on duty. Physical Requirements • Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors. You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law. Read more

What you’ll do

Manage the end-to-end customer experience across retail, rental, and custom clothing segments while driving store sales metrics. Act as the manager on duty when needed to lead staff and ensure operational expectations are met.

Requirements

Requires a customer-obsessed mindset with the ability to perform benchmark selling techniques and collaborate within a high-performing team. Must be physically capable of standing for long periods and lifting up to 50 lbs.

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Retail Sales
• Consultative Selling
• Cash Handling
• Visual Merchandising
• Inventory Management
• Team Leadership
• Relationship Building
• Omni-channel Retail
• Custom Clothing Sales

Job areas

• Retail
• Sales
• Customer Service & Support
• Management & Leadership

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